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This Business is not BBB accredited

Suarez Corporation Industries

Additional Locations

Phone: (330) 494-4282 Fax: (330) 497-6802 7800 Whipple Ave NW, Canton, OH 44767 ! There is an alert on Suarez Corporation Industries !

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According to information supplied by the company, this firm offers products through several divisions. Products include Edenpure products, and other general merchandise. Products are marketed through a retail store, direct mail, telemarketing and internet sales.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Suarez Corporation Industries include:

  • 25 serious complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Suarez Corporation Industries include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 267 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

267 complaints closed with BBB in last 3 years | 52 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 52
Billing/Collection Issues 3
Delivery Issues 10
Guarantee/Warranty Issues 39
Problems with Product/Service 163
Total Closed Complaints 267

Additional Complaint Information

Complaints for this company indicate a pattern that concerns customer service issues, product quality, delivery issues and advertising claims. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Suarez Corporation Industries
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1971 Business started: 05/01/1968
Type of Entity


Business Management
Mr. Benjamin D. Suarez, President Mr. Pete Cook, General Manager Mr. Michael Kovalchin, Customer Service Director
Contact Information
Principal: Mr. Benjamin D. Suarez, President
Business Category


Alternate Business Names
Biotech Research (Eden Pure Heaters) Eden Pure Quartz Infrared Heater Edenpure pureWash Endless Life and Youth HomePure Store International Home Shopping Lindenwald Fine Jewelers Scalerid United States Commemorative Gallery
Additional Information

The company has established a toll-free number for consumers experiencing any difficulty with a merchandise order.  Consumers may call the Customer Service Director, Michael Kovalchin, at 1-800-866-0886, Monday through Friday 9 AM to 5 PM EST.

The BBB asks that when reviewing an advertisement you read it in its entirety and to not feel pressured to purchase due to company deadlines without getting a full and complete understanding of what is being offered. Even with limitations the BBB recommends you request any information you will need prior to purchase that will help you make an educated buying decision.


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

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What is BBB Advertising Review?

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Additional Complaint Information and Advertising Review involving this business is included in this Business Review.