BBB Business Review
This Business is not BBB accredited
Suarez Corporation IndustriesAdditional Locations
Phone: (330) 494-4282 Fax: (330) 497-6802 7800 Whipple Ave NW, Canton, OH 44767 ! There is an alert on Suarez Corporation Industries !
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According to information supplied by the company, this firm offers products through several divisions. Products include Edenpure products, and other general merchandise. Products are marketed through a retail store, direct mail, telemarketing and internet sales.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Suarez Corporation Industries include:
- 25 serious complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Suarez Corporation Industries include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 267 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||163|
|Total Closed Complaints||267|
Additional Complaint Information
Complaints for this company indicate a pattern that concerns customer service issues, product quality, delivery issues and advertising claims.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Benjamin D. Suarez, President Mr. Pete Cook, General Manager Mr. Michael Kovalchin, Customer Service Director
INTERNET MARKETING SERVICES MAIL ORDER & CATALOG SHOPPING
Alternate Business NamesBiotech Research (Eden Pure Heaters) Eden Pure Quartz Infrared Heater Edenpure pureWash Endless Life and Youth HomePure Store International Home Shopping Lindenwald Fine Jewelers Scalerid United States Commemorative Gallery
The company has established a toll-free number for consumers experiencing any difficulty with a merchandise order. Consumers may call the Customer Service Director, Michael Kovalchin, at 1-800-866-0886, Monday through Friday 9 AM to 5 PM EST.
The BBB asks that when reviewing an advertisement you read it in its entirety and to not feel pressured to purchase due to company deadlines without getting a full and complete understanding of what is being offered. Even with limitations the BBB recommends you request any information you will need prior to purchase that will help you make an educated buying decision.