BBB Business Review

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BBB Accredited Business since

Schumacher Homes, Inc.

Additional Locations

Phone: (330) 478-4500 View Additional Phone Numbers 2715 Wise Ave NW, Canton, OH 44708

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers custom home building.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Schumacher Homes, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Schumacher Homes, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 51 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

51 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 12
Problems with Product/Service 37
Total Closed Complaints 51

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Schumacher Homes, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 7
Total Customer Reviews 10

Additional Information

BBB file opened: February 17, 1993 Business started: 11/01/1991 in OH Business started locally: 11/01/1991 Business incorporated 12/27/2004 in OH
Type of Entity


Business Management
Mr. Paul T. Schumacher, President Mr. Tom Bernard, General Manger Durham Mr. Ron Biroschak, General Manager Ravenna Mr. Dave Boldman, General Manager Elgin Mr. Ed Booher, General Manager Summerville Ms. Felicia Carrino, Company Contact Mr. Keith Fluharty, General Manager Lewis Center Mr. Mike Gavrillen, General Manager Wilmington Mr. Patrick Hails, General Manager Scott Mr. Andrew Hardin, General Manager Conroe Mr. Matt Lamb, Genral Manager Jeromesville Mr. Brian Lambert, General Manager Dayton Mr. Jerold Lunsford, Genral Manager Williamsburg Mr. Greg McQuaid, General Manager Belmont Mr. Walt Myers, General Manager Akron Mr. Walt Myers, General Manager Akron Mr. Todd Phipps, General Manager Lockbourne Mr. Tim Reese, General Manager Mooresville Mr. John Schillage, General Manager Batton Rouge Mr. William Schumacher Mr. Gene Seprish, General Manager Shreveport Mr. Ryan Smith, General Manager Greensburg Mr. Rich Smothers, General Manager Duncan Mr. Steve Wallin, General Manager Asheville Mr. Nick Wichman, General Manager Cygnet Mr. Joe Yedlosky, General Manager Greensboro
Contact Information
Principal: Mr. Paul T. Schumacher, President
Business Category


Customer Review Rating plus BBB Rating Summary

Schumacher Homes, Inc. has received 4.01 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.