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This Business is not BBB accredited

Hey Neighbor LLC

Additional Locations

Phone: (330) 875-9408 Fax: (330) 875-3013 View Additional Phone Numbers 1809 W Main St, Louisville, OH 44641 http://www.ronthefurnaceman.com ! There is an alert on Hey Neighbor LLC !

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Description

This company offers air conditioning, heating and furnace services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Hey Neighbor LLC include:

  • 27 complaints filed against business
  • Failure to respond to 11 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • 2 serious complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 15
Total Closed Complaints 27

Additional Complaint Information

BBB contacted business February 3, 2014 and again February 13, 2014 regarding a pattern of complaints and serious in nature about customer service issues.  Some of the issues allege business used scare tactics, tried to sell new furnace when all was needed is a repair, failed to communicate with consumer as to what problem(s) exits and consumers allege price gouging.

Business responded February 24, 2014 justifying reason(s) for all alleged issues.  

However, March 18, 2014, through BBB monitoring complaints, the pattern still exists.  No alternative steps have been taken by the business to try and eliminate this pattern.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hey Neighbor LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: December 08, 2005 Business started: 01/01/1999 in OH Business started locally: 01/01/1999 Business under new ownership as of: 01/01/2013 Business incorporated: 01/13/2009 in OH
Type of Entity

Corporation

Business Management
Mr. Ron Ertle, Managing Member
Contact Information
Principal: Mr. Ron Ertle, Managing Member
Business Category

HEATING & AIR CONDITIONING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING CONTRACTORS & SYSTEMS HEATING CONTRACTORS

Alternate Business Names
Ron the Furnace Man The Original Ron The Furnace Man Inc
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BBB Complaint Process

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