BBB Business Review
This Business is not BBB accredited
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This company offers air conditioning, heating and furnace services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Hey Neighbor LLC include:
- 28 complaints filed against business
- Failure to respond to 12 complaints filed against business
- 1 complaint filed against business that was not resolved
- 2 serious complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||28|
Additional Complaint Information
BBB contacted business February 3, 2014 and again February 13, 2014 regarding a pattern of complaints and serious in nature about customer service issues. Some of the issues allege business used scare tactics, tried to sell new furnace when all was needed is a repair, failed to communicate with consumer as to what problem(s) exits and consumers allege price gouging.
Business responded February 24, 2014 justifying reason(s) for all alleged issues.
However, March 18, 2014, through BBB monitoring complaints, the pattern still exists. No alternative steps have been taken by the business to try and eliminate this pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Ron Ertle, Managing Member
HEATING & AIR CONDITIONING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING CONTRACTORS & SYSTEMS HEATING CONTRACTORS