BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Hey Neighbor LLC

Additional Locations

Phone: (330) 875-9408 Fax: (330) 875-3013 View Additional Phone Numbers 1809 W Main St, Louisville, OH 44641 http://www.ronthefurnaceman.com ! There is an alert on Hey Neighbor LLC !


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers air conditioning, heating and furnace services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Hey Neighbor LLC include:

  • 26 complaint(s) filed against business
  • Failure to respond to 14 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Hey Neighbor LLC include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 26

Additional Complaint Information

BBB contacted business February 3, 2014 and again February 13, 2014 regarding a pattern of complaints and serious in nature about customer service issues.  Some of the issues allege business used scare tactics, tried to sell new furnace when all was needed is a repair, failed to communicate with consumer as to what problem(s) exits and consumers allege price gouging.

Business responded February 24, 2014 justifying reason(s) for all alleged issues.  

However, March 18, 2014, through BBB monitoring complaints, the pattern still exists.  No alternative steps have been taken by the business to try and eliminate this pattern.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Hey Neighbor LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: December 08, 2005 Business started: 01/01/1999 in OH Business started locally: 01/01/1999 Business under new ownership as of: 01/01/2013 Business incorporated 01/13/2009 in OH
Type of Entity

Corporation

Business Management
Mr. Ron Ertle, Managing Member
Contact Information
Principal: Mr. Ron Ertle, Managing Member
Business Category

HEATING & AIR CONDITIONING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING CONTRACTORS & SYSTEMS HEATING CONTRACTORS

Alternate Business Names
Ron the Furnace Man The Original Ron The Furnace Man Inc
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.