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BBB Business Review

This Business is not BBB accredited

PatentHEALTH, LLC

Additional Locations

Phone: (330) 208-1111 Fax: (330) 966-5715 8000 Freedom Ave NW, North Canton, OH 44720 http://www.patenthealth.com

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Description

Marketer/Mfg. of dietary supplements, food and over the counter drugs

BBB Accreditation

On 2/22/2012 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.

2B. Abide by the BBB Code of Advertising, available online at: http://www.bbb.org/membership/codeofad.asp. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.

2C. Adhere to applicable BBB industry codes of advertising.

2D. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary

28 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 8
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 28

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  • Government Actions

    BBB knows of no significant government actions involving PatentHEALTH, LLC.

    What government actions does BBB report on?

  • Advertising Review

    The National Advertising Division of the Council of Better Business Bureaus on Monday, March 15, 2011, referred advertising for the dietary supplement Trigosamine Fast Acting (Trigo FA) to the Federal Trade Commission for further review following Patent Health's failure to modify claims that appeared in an advertorial - specifically, the sub-headline of a new Trigosamine advertorial claim:  "Clinical trial:  participants began to feel noticeable results in just days."

    In its initial decision, the NAD found that the advertiser's "speed" claims, based on a "six-minute walk test" during a single clinical study, were not supported by the results of the study.  The NAD made recommendations to the company.

    The NAD also addressed the advertorial format of advertising for Trigo FA and made recommendations.

    PatentHealth had accepted portions of the NAD decision and stated it would discontinue certain claims.  PatentHealth, however, believed that its study supported a claim of results in as few as three days of beginning supplementation and sought the NARB's review of this claim, as well as the NARB's position on its advertorial, NAD reported.  NARB upheld the NAD's decision in both respects.

    The NAD opened two compliance reviews of advertising for the product in August 2010 and again in January 2011, following complaints from the original challenger in the case.

    Although the NAD noted that the advertiser implemented some of the changes recommended by both the NAD and NARB, recenty published advertising contained many of the same claims, presented in the same adverorial format.

    The current advertising, the NAD noted in its compliance decision, disregard "the spirit and the letter of both the NAD and NARB decisions.  Accordingly, since the advertiser has not made a bona fide attempt to bring its advertising into compliance with the recommendations of the NAD or NARB decision, NAD (has) concluded that the self-regulatory process has been exhausted and is referring the matter to the FTC for possible enforcement action."
     

    What is BBB Advertising Review?

Additional Information

top
BBB file opened: July 12, 2001 Business started: 02/01/2001 in OH Business incorporated: 02/01/2001 in OH
Type of Entity

Corporation

Contact Information
Principal: Mr. Mike Moorehead, General Manager
Related Businesses
Universal Media Syndicate, Inc. Heat Surge LLC ARTHUR MIDDLETON CAPITAL HOLDINGS Universal Syndications, Inc. FRIDGE ELECTRIC LLC
Business Category

HEALTH & DIET FOOD PRODUCTS-WHOLESALE/MANUFACTURING

Alternate Business Names
Apatrim
Additional Information

PatentHEALTH LLC is also indicated in BBB files as an affiliate of Arthur Middleton Capital Holdings Inc.  A separate report is available on this company.

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BBB Complaint Process

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