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Find a Location

Sunjoy Industries Group has 1 locations, listed below.

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    Business ProfileforSunjoy Industries Group

    Outdoor Furniture

    At-a-glance

    Customer Reviews

    1.22/5stars

    Average of 41 Customer Reviews

    Customer Complaints

    46 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    619 Slack St, Steubenville, OH 43952-2821
    BBB File Opened:
    4/25/2005
    Years in Business:
    21
    Business Started:
    10/1/2002
    Business Incorporated:
    12/13/2004
    Type of Entity:
    Corporation
    Alternate Business Name
    • SunNest Services
    • Ferro Works Inc
    Business Management
    • Mr. Michael Zhu, President
    Contact Information

    Principal

    • Mr. Michael Zhu, President
    Additional Contact Information

    Fax Numbers

    • (951) 667-3447
      Primary Fax

    Email Addresses

    Customer Complaints

    46 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I purchased a firepit table and 6 chairs in June of 2020 from ******* *******. Shortly after the purchase we realized the chairs were put together incorrectly and the legs were woobaly. ******* ******* picked up the set and supposably fixed the problem. This set has been stored every winter inside a barn but normal outside summer exposure. The chairs have been an issue since the first rain, water does not run through so therefore we have to tip chairs every night up against the table. This June we brought out the table and chairs and realized the chairs are cracked unstable as you can see by the pictures. Any upstanding company would stand behind a product that is not holding up to normal use. For gosh sake this set is for outdoor use and any product that costs $1600 should last more than 2 years. 2023 would be year number 3 and this is when we noticed the issue. This company not interested in any problem wow 1 year warranty so to bad. I am very disappointed in all interaction with this company I would discourage anyone I know from purchasing from this company.
    Read More

    Customer Reviews

    41 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Selena L

    1 star

    01/05/2024

    Never received my product TWICE! I would give no stars. When I said I never received my order they said they could get it to me by Christmas. That never happened either!

    Sunjoy Industries Group Response

    01/05/2024

    We do not see any transaction under your name or email address for us to verify your review.

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