BBB Business Review

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This business is not BBB accredited.

Sunjoy Industries Group Inc

Phone: (866) 578-6569 Fax: (740) 284-5150 View Additional Phone Numbers 619 Slack St, Steubenville, OH 43952 http://www.sunjoydirect.com ! There is an alert on Sunjoy Industries Group Inc !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sunjoy Industries Group Inc include:

  • 87 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Sunjoy Industries Group Inc include:

  • Length of time business has been operating
  • Response to 87 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

87 complaints closed with BBB in last 3 years | 62 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 32
Guarantee/Warranty Issues 15
Problems with Product/Service 39
Total Closed Complaints 87

Additional Complaint Information

Some complaints that are currently pending response from the company or verification from the consumer may not yet be a part of the complaint numbers listed in this report. 

BBB files indicate that this business has a pattern of complaints concerning non receipt of ordered merchandise, delay in delivery, and difficulty reaching the company. The company has failed to respond to the BBB with steps to help eliminate the pattern of complaints.   

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sunjoy Industries Group Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 25, 2005 Business started: 10/01/2002 in 0
Type of Entity

Corporation

Business Management
Mr. Michael Zhu, President
Contact Information
Principal: Mr. Michael Zhu, President
Business Category

FURNITURE-OUTDOOR

Alternate Business Names
Ferro Works Inc

Customer Review Rating plus BBB Rating Summary

Sunjoy Industries Group Inc has received 2.11 out of 5 stars based on 2 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.