BBB Business Review
This Business is not BBB accredited
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According to information supplied by the company, they are distributors of various household products including an electric fireplace imported from China with Amish crafted mantel made in the USA.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Heat Surge LLC include:
- 24 serious complaints filed against business
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Heat Surge LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 249 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
BBB is in the process of reviewing the company file to make sure their rating is correct.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||140|
|Total Closed Complaints||249|
Additional Complaint Information
Complaints for this company generally concern slow delivery or non-receipt of product, difficulty reaching customer service representatives, delays in obtaining refunds after returning merchandise, product quality issues, inability to get repairs or obtain replacement parts and advertising claims.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Rodney Napier, C.E.O.
Related BusinessesUniversal Media Syndicate, Inc. Arthur Middleton Capital Holdings World Reserve Monetary Exchange Universal Commerce LLC
Products & Services
Heat Surge LLC offers the following product(s): Mr Fat Free Fryer
Alternate Business NamesNational Distribution Center Roll and Glow Fireplace
Consumers may call Customer Service at 1-866-282-6587, Mon-Fri 9AM to 5PM EST if needing assistance with a merchandise order.
Heat Surge LLC is affiliated with Arthur Middleton Capital Holdings, Universal Media Syndicate, Universal Commerce and World Reserve Monetary Exchange. A separate report is available on these companies.