This business is not BBB accredited.Additional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
According to information supplied by the company, they are distributors of various household products including an electric fireplace imported from China with Amish crafted mantel made in the USA.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Heat Surge LLC include:
- 204 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Advertising issues found by BBB
Factors that raised the rating for Heat Surge LLC include:
- Length of time business has been operating
- Response to 204 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||100|
|Total Closed Complaints||204|
Additional Complaint Information
Complaints for this company generally concern slow delivery or non-receipt of product, delays in obtaining refunds after returning merchandise, product quality issues, inability to get repairs or obtain replacement parts and advertising claims.
Inquiries and complaints with BBB regarding advertising claims have expressed that consumers do not feel that the product works as advertised and there seems to be a misconception as to how consumers are saving money on their heating bill.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Rodney Napier, C.E.O.
Related BusinessesUniversal Media Syndicate, Inc. Arthur Middleton Capital Holdings World Reserve Monetary Exchange, Inc Universal Commerce LLC Federated Consumer Products LLC
Products & Services
Heat Surge LLC offers the following product(s): Mr Fat Free Fryer
Alternate Business NamesNational Distribution Center Roll and Glow Fireplace
Consumers may call Customer Service at 1-866-282-6587, Mon-Fri 9AM to 5PM EST if needing assistance with a merchandise order.
Heat Surge LLC is affiliated with Arthur Middleton Capital Holdings, Universal Media Syndicate, Universal Commerce and World Reserve Monetary Exchange. A separate report is available on these companies.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview