BBB Business Review

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BBB Accredited Business since

Panhandle Cleaning & Restoration Inc.

Phone: (304) 232-2321 Fax: (304) 232-8489 View Additional Phone Numbers 42 38th St, Wheeling, WV 26003

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company does Fire and water damage restoration, Cleaning services, remodel contracting work, kitchen and bathroom design, and complete home construction

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Panhandle Cleaning & Restoration Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Panhandle Cleaning & Restoration Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Panhandle Cleaning & Restoration Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: May 13, 2003 Business started: 01/01/1977 in WV Business started locally: 01/01/1977 Business incorporated 01/25/1999 in WV
Type of Entity


Business Management
Mr. Bob Contraguerro, Owner
Contact Information
Principal: Mr. Bob Contraguerro, Owner
Business Category


Products & Services

Panhandle Cleaning & Restoration Inc. sells the following brand(s): Timberlake cabinets, Woodmode Cabinets

Method(s) of Payment
Check, Cash and all major credit cards
Service Area
Tri-State Area

PHONE (304) 558-7890 
FAX (304) 558-2415

Industry Tips

Customer Review Rating plus BBB Rating Summary

Panhandle Cleaning & Restoration Inc. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.