This business is not BBB accredited.Additional Locations
Phone: (304) 746-2742 707 Virginia St E, Charleston, WV 25301
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Appalachian Power include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 51 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||33|
|Total Closed Complaints||51|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Products & Services
Appalachian Power offers the following product(s): Electric utility
Alternate Business Namesdba American Electric Power
Appalachian Power is an operating unit of American Electric Power that serves customers in West Virginia, Virginia and Tennessee. Appalachian Power is headquartered in Charleston West Virginia.