BBB Business Review

Text Sizesmallmediumlarge

BBB Accredited Business since

Lorena M Surber DDS, PLLC

Phone: (304) 343-0361 Fax: (304) 343-6711 1218 Virginia St E Ste A, Charleston, WV 25301 http://www.surbersmiles.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This is a general dentistry office specializing in family & cosmetic dentistry, dental implants, and treatment for TMJ and sleep apnea.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lorena M Surber DDS, PLLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lorena M Surber DDS, PLLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lorena M Surber DDS, PLLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 10, 2012 Business started: 01/01/1991 in WV Business started locally: 01/01/1991 Business incorporated: 06/30/2008 in WV
Type of Entity

Limited Liability Company (LLC)

Business Management
Dr. Lorena M Surber, MD, Owner
Contact Information
Principal: Dr. Lorena M Surber, MD, Owner
Business Category

DENTISTS DENTISTRY-CHILDREN DENTISTRY-COSMETIC DENTIST - PERIODONTIST DENTIST - DENTAL IMPLANTS

Hours of Operation
M: 8:00 AM - 4:00 PM
T: 8:00 AM - 4:00 PM
W: 8:00 AM - 4:00 PM
Th: 8:00 AM - 4:00 PM
F: Closed
S: Closed
Su: Closed
Method(s) of Payment
Payment is expected at time of service. If you have insurance, you will be expected to make an estimated payment for that portion not covered by your insurance plan. For that portion of costs not covered by insurance, several payment options are available:

  • Cash or Personal Check
  • Money order or Cashier's check
  • Credit Card - We accept MasterCard, Visa, Discover and American Express.
  • Financing through Care Credit
Service Area
Charleston, West Virginia and surrounding areas.
Licensing


West Virginia Board of Dental Examiners
1319 Robert C. Byrd Drive 
Crab Orchard, WV  25827     
Phone: 1-877-914-8266       
Fax: (304)253-9454
http://www.wvdentalboard.org/

Industry Tips
Professional Services - Billing Practices
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.