BBB Business Review

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This business is not BBB accredited.

Quicksilver Restoration

Additional Locations

Phone: (304) 562-9576 Fax: (304) 562-9581 View Additional Phone Numbers 3465 Teays Valley Rd, Hurricane, WV 25526 http://www.quicksilverrestoration.com ! There is an alert on Quicksilver Restoration !


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BBB Accreditation

On 12/18/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  • 3A. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  • 3B. Ensure that any written materials are readily available, clear, accurate and complete.
  • 4B. Clearly disclose to customers:
    • direct and effective means to contact the business
    • terms of any written contract
    • any guarantees or warranties accompanying a product
    • any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer)
    • the business' return/refund policy
    • any recurring commitment into which the customer may be entering, including information on how future billing will occur
    • total cost of the transaction, including tax, shipping and handling, and other related charges
  • 5A. Fulfill contracts signed and agreements reached.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Quicksilver Restoration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 2013 Business started: 02/21/2012 in OH Business started locally: 02/21/2012 Business incorporated 04/05/2013 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Wannis Allen, Owner
Contact Information
Principal: Mr. Wannis Allen, Owner
Business Category

CONSTRUCTION & REMODELING SERVICES BATHROOM REMODELING GRANITE DOORS WINDOWS FIRE & WATER DAMAGE RESTORATION HOME DESIGN & PLANNING BASEMENT - FINISHING HOME IMPROVEMENTS- ADDITIONS KITCHEN REMODELING KITCHEN & BATH-DESIGN & REMODELING BUILDING CONTRACTORS CARPENTERS CONTRACTORS - GENERAL GUTTERS & DOWNSPOUTS HOME BUILDERS HOME IMPROVEMENTS PAINTING CONTRACTORS PATIO & DECK BUILDERS ROOFING CONTRACTORS SIDING CONTRACTORS WATERPROOFING CONTRACTORS

Service Area
Ohio and West Virginia
Government Action

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.

On December 4, 2014, the West Virginia Attorney General, Patrick Morrisey filed a lawsuit in Kanawha County Circuit Court. Charges filed allege the business is in violation of West Virginia's Consumer Credit & Protection Act for not including upfront and/or well-explained price for the work to be be done, description of goods or services purchased, the contractors' full identity, consumers' three-day right to cancel, or anticipated completion date. The matter is pending. For more details go to http://www.ago.wv.gov/pressroom/Documents/Quick%20Silver%20-%20Second%20Amended%20Complaint.pdf

Industry Tips
Contracts Home remodeling contractors
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.