BBB Business Review

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This business is not BBB accredited.

Access 2 Communications, Inc.

Phone: (800) 561-1110 Fax: (800) 341-2931 View Additional Phone Numbers 225 Technology Way, Steubenville, OH 43952 View Additional Email Addresses http://www.bulldogsecurity.com ! There is an alert on Access 2 Communications, Inc. !


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Description

The company states they are a manufacturing distributor of remote car starters and security systems.


BBB Accreditation

On 6/16/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On May 25, 2016 BBB accreditation was suspended due to a failure to respond to complaints. The BBB has notified the company of the suspension and currently awaiting a reply. The matter will be reviewed by the BBB's board of Directors at its next meeting on June 16, 2016.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Access 2 Communications, Inc. include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Access 2 Communications, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 19 complaint(s) filed against business


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 18
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Access 2 Communications, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: December 14, 2007 Business started: 05/17/2007 Business incorporated 09/01/2008 in OH
Type of Entity

Corporation

Business Management
Mr. Brett Barta, C.E.O. Ms. Bonnie Difilippo, Operations Manager
Contact Information
Principal: Mr. Brett Barta, C.E.O.
Customer Contact: Ms. Bonnie Difilippo, Operations Manager
Business Category

COMMERICAL PRODUCTS WHOLESALE & DISTRIBUTOR AUTO ALARMS & SECURITY SYSTEMS

Alternate Business Names
Alert Automotive Bulldog Security
Industry Tips
Refunds and Exchanges

Customer Review Rating plus BBB Rating Summary

Access 2 Communications, Inc. has received 3.23 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.