BBB Business Review

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BBB Accredited Business since

Fidelity Properties, Inc.

Additional Locations

Phone: (800) 860-9701 Fax: (330) 821-1970 View Additional Phone Numbers 220 E Main St, Alliance, OH 44601 http://www.fidelitycollections.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fidelity Properties, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Fidelity Properties, Inc. include:

  • 30 complaint(s) filed against business

Factors that raised the rating for Fidelity Properties, Inc. include:

  • Length of time business has been operating
  • Response to 30 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 28
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 30

Additional Complaint Information

March 7, 2013 BBB contacted company concerning the manner in which their customer service representatives contact consumers that have past due accounts for other businessess.  March 15, 2013 BBB received correspondence from the company stating they take all complaints very seriously.  They train their people to be friendly but firm and to treat people with respect and dignity.  Company will continue to be diligent in training account representatives to be firm but also friendly and do unto others as they would have them do to you.

BBB will monitor complaints for improvement in customer service.  

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fidelity Properties, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 14, 1995 Business started: 10/06/1965 in OH Business started locally: 10/06/1965 Business incorporated 09/20/2007 in OH
Type of Entity

Corporation

Business Management
Mr. James Thorpe, President/CEO Mr. Gregory Robb, COO Ms. Gail Thorpe, Accounting
Contact Information
Principal: Mr. James Thorpe, President/CEO
Business Category

COLLECTION SYSTEMS COLLECTION AGENCIES

Products & Services

Fidelity Properties, Inc. offers the following product(s): Collection agency services

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Alternate Business Names
Fidelity National Collections
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.