BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Fidelity Properties, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Fidelity Properties, Inc. include:
- 30 complaint(s) filed against business
Factors that raised the rating for Fidelity Properties, Inc. include:
- Length of time business has been operating
- Response to 30 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||30|
Additional Complaint Information
March 7, 2013 BBB contacted company concerning the manner in which their customer service representatives contact consumers that have past due accounts for other businessess. March 15, 2013 BBB received correspondence from the company stating they take all complaints very seriously. They train their people to be friendly but firm and to treat people with respect and dignity. Company will continue to be diligent in training account representatives to be firm but also friendly and do unto others as they would have them do to you.
BBB will monitor complaints for improvement in customer service.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. James Thorpe, President/CEO Mr. Gregory Robb, COO Ms. Gail Thorpe, Accounting
COLLECTION SYSTEMS COLLECTION AGENCIES
Products & Services
Fidelity Properties, Inc. offers the following product(s): Collection agency services
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|