BBB Business Review

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BBB Accredited Business since

Safe and Sound Security Systems Inc.

Phone: (304) 466-4998 View Additional Phone Numbers 100 3rd St, Hinton, WV 25951 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We are a full-service security systems dealer offering all phases of security from access control to video surveillance and burglar alarm systems. We also specialize in fire alarms, central vac, intercom systems, as well as built in music and home theater systems. Our comprehensive focus is designed to provide security to our customers' homes or businesses with the most professional, high quality employees in the security industry today. Our services include installation, inspection, testing, and maintenance of:
Security Systems/Burglar Alarms 
Fire Alarm Systems
Access Control Systems
Nurse Call and Patient Monitoring
Environmental Monitoring
CCTV Systems (Cameras)
Telephone Systems
Event Server with Mass Notification
Delayed Egress
Process Monitoring
Mobile Video
PERS (Personal Emergency Response System)
Automatic Gates
Telephone Entry Systems
Voice Evacuation Systems
Locksmith Services
Fire Extinguisher Inspection and Testing Services
Hood Cleaning Service
NICET Level IV Fire Alarm Design 
Networking Services (Coming Soon!)

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Safe and Sound Security Systems Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Safe and Sound Security Systems Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Safe and Sound Security Systems Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 24, 2008 Business started: 09/01/1996 in WV Business started locally: 09/01/1996 Business incorporated 08/06/1998 in WV
Type of Entity


Business Management
Mr. Thomas Conway Jr., President Mrs. Donna Conway, Vice President
Contact Information
Customer Contact: Mrs. Donna Conway, Vice President
Principal: Mr. Thomas Conway Jr., President
Business Category


Products & Services

Safe and Sound Security Systems Inc. offers the following product(s): ALL EMPLOYEES CERTIFIED TRAINED TECHS, SALES AND SERVICE & INSTALLATION OF FIRE ALARMS SYSTEMS, BURGULAR SYSTEMS, CLOSED CIRCUIT TV ETC. RESIDENTIAL AND COMMERCAIL, DSC (Digital Security Controls), Ademco, Radionics, Silent Knight, Caddx, Sony, Sentrol, JVC and many others.

Method(s) of Payment
Cash, check, and all major credit cards.
Alternate Business Names
South Side Security

WV Contractors

West Virginia Department of Commerce

West Virginia Division of Labor 

749 B  Building  6, Capitol Complex

Charleston, WV  25305  

P: 304-558-7890

F: 304-558-2415  

License Search

Customer Review Rating plus BBB Rating Summary

Safe and Sound Security Systems Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.