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Canton Region and Greater West Virginia

BBB Business Review

BBB Accredited Business since

Safe and Sound Security Systems Inc.

Phone: (304) 466-4998 View Additional Phone Numbers 100 3rd St, Hinton, WV 25951 View Additional Email Addresses View Additional Web Addresses

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We are a full-service security systems dealer offering all phases of security from access control to video surveillance and burglar alarm systems. We also specialize in fire alarms, central vac, intercom systems, as well as built in music and home theater systems. Our comprehensive focus is designed to provide security to our customers' homes or businesses with the most professional, high quality employees in the security industry today. Our services include installation, inspection, testing, and maintenance of:
Security Systems/Burglar Alarms 
Fire Alarm Systems
Access Control Systems
Nurse Call and Patient Monitoring
Environmental Monitoring
CCTV Systems (Cameras)
Telephone Systems
Event Server with Mass Notification
Delayed Egress
Process Monitoring
Mobile Video
PERS (Personal Emergency Response System)
Automatic Gates
Telephone Entry Systems
Voice Evacuation Systems
Locksmith Services
Fire Extinguisher Inspection and Testing Services
Hood Cleaning Service
NICET Level IV Fire Alarm Design 
Networking Services (Coming Soon!)

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Safe and Sound Security Systems Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Safe and Sound Security Systems Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Safe and Sound Security Systems Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 24, 2008 Business started: 09/01/1996 in WV Business started locally: 09/01/1996 Business incorporated: 08/06/1998 in WV
Type of Entity


Business Management
Mr. Thomas Conway Jr., President Mrs. Donna Conway, Vice President
Contact Information
Customer Contact: Mrs. Donna Conway, Vice President
Principal: Mr. Thomas Conway Jr., President
Business Category


Products & Services

Safe and Sound Security Systems Inc. offers the following product(s): ALL EMPLOYEES CERTIFIED TRAINED TECHS, SALES AND SERVICE & INSTALLATION OF FIRE ALARMS SYSTEMS, BURGULAR SYSTEMS, CLOSED CIRCUIT TV ETC. RESIDENTIAL AND COMMERCAIL, DSC (Digital Security Controls), Ademco, Radionics, Silent Knight, Caddx, Sony, Sentrol, JVC and many others.

Method(s) of Payment
Cash, check, and all major credit cards.
Alternate Business Names
South Side Security

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Types of Complaints Handled by BBB

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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

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