BBB Business Review

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This business is not BBB accredited.

Professional Radiator/AC Service, Inc.

Phone: (304) 428-1246 Fax: (304) 424-6697 View Additional Phone Numbers 1910 12th Ave, Parkersburg, WV 26101


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Description

This company is a full service auto repair shop also selling tires and wheels.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Professional Radiator/AC Service, Inc. include:

  • Failure to have a required competency license

Factors that raised the rating for Professional Radiator/AC Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Professional Radiator/AC Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 16, 2004 Business started: 10/01/1998 in WV Business started locally: 10/01/1998 Business incorporated 01/08/1999 in WV
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

West Virginia Secretary of State
Building 1, Suite 157-K, 1900 Kanawha Blvd. East, Charleston WV 25305-0770
http://www.wvsos.com
Fax Number: 304-558-0900
On 5/26/2016 BBB confirmed that West Virginia Secretary of State revoked the license of Professional Radiator/AC Service, Inc..

Type of Entity

Corporation

Business Management
Mr. Randy E. Ware, Owner
Contact Information
Principal: Mr. Randy E. Ware, Owner
Business Category

AUTO REPAIR & SERVICE AUTO REPAIR-MOBILE

Hours of Operation
Monday - Friday 8am - 5pm Saturday 8am - Noon
Service Area
Parkersburg, WV and surrounding areas.
Alternate Business Names
Professional Tire & Wheel
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.