BBB Business Review

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BBB Accredited Business since

Urse Dodge, Inc.

Phone: (304) 363-9300 Fax: (304) 363-2600 14 Tygart Mall Loop, Whitehall, WV 26554 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This is a new and used car dealership.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Urse Dodge, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Urse Dodge, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Urse Dodge, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 16, 2002 Business started: 01/01/1980 in WV Business started locally: 01/01/1980 Business incorporated 07/01/1980 in WV
Type of Entity


Business Management
Mr. Doug Urse, Vice President
Contact Information
Principal: Mr. Doug Urse, Vice President
Business Category


Hours of Operation
Monday - Friday 8:00 am - 8:00 pm
Saturday 8:00 am - 5:00 pm
Sunday 12:00 noon - 5:00 pm
Service Area
Fairmont, WV and surrounding areas.
Alternate Business Names
Urse Dodge Chrysler, Jeep Ram

WV Deptartment of Transportation
Division of Motor Vehicles
Phone (304) 926-3871
Toll-Free 1-800-642-9066

Industry Tips
As is vehicle purchases Contracts

Customer Review Rating plus BBB Rating Summary

Urse Dodge, Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.