Customer ReviewsforUniversity Motors, LTD

I purchased a vehicle from Toyota University. During the application process, I asked if the car had a warranty. He said he will get to it. As he proceeded to make me sign a couple of documents. Never once he said any of it was for a warranty. He said I had Platinum coverage which I didn't even know what it meant at that time. So I went home and look at my paperwork. I saw an amount of $1995 added on which was the platinum coverage which I was even explained to at all. The next day I called up to the dealership to remove it, the guy that sold me the car said I can't remove it unless I refinanced my car three months later (which I was going to do anyways). So I took the initiative to call my lender themselves (****** ********* Services). So they told me I had to write a written statement and sign it and mail it to them regarding the situation and to remove my warranty. So basically the salesman lied to me on how to remove it. So I did that and called them a couple of weeks later to check up on it. They say it will take thirty days to change it. I don't get why something like this would take such a long time unless they are trying to make me pay interest on the warranty before they remove it. I don't like the way this company conduct their business with customers who are not familiar with car purchasing from dealership. Usually it takes 4-6 hours to buy a car at a dealership but the process took less than one and half hours and with very minimal explanation. I'm not happy that they added something that I didn't even want and it takes them so long to remove something so easy.

We have spoken to Mr. Che several times and have made an appointment to diagnosis and assist with the problem he is having.

They removed it for me. I was satisfied although the process took a while. Sorry for the rant.