Business ProfileforRon Marhofer Auto, Inc.

-6/6/23- Leased a new 2023 Chevy Silverado RST from Ron Marhofer Chevrolet 3423 Darrow Rd, Stow, OH 44224. -6/8/23- Notified salesman of issue with the radio cutting in and out when listening. We discussed having this issue addressed the same time I would have the vehicle in to address scratches that were present on purchase and to also have a tonneau cover installed. - Was unable to get vehicle to dealership until July. - July 14 my truck was taken in to have have the tonneau cover put on, scratches repaired, and the radio fixed. I also made my salesman Zach aware the the radio is not only cutting in and out more frequently that now the entire infotainment center now shuts down and reboots. -My truck was returned with no fix to radio and one scratch not fixed and tonneau not put on due to a screw lost. -July 27 truck taken back to dealer, tonneau put on and scratched fixed and once again returned with no fix to radio. - I was told to file a complaint with GM Chevrolet which i did and also filed a claim to have vehicle purchased back. -The infotainment center is not shutting down and rebooting frequently so I contacted dealer once again and dropped vehicle off on 8/1/23. I was given a loaner with a MRSP of $39,000 which is not equivalent to the vehicle that I purchased even though I have expressed numerous times that I would like to have a Truck instead of an SUV as loaner. -I have only received one call or update on my vehicle from this dealership and it came 2 days after I filed for a claim to have the vehicle purchased back. This vehicle has been at the dealership for 28 consecutive days with no answer to fix the problem. This was a know problem since May 2023 and I was not made aware of the issue upon purchase. I have not been compensated in any way for the payments I am continually making without having the vehicle. The sales manager has ignored numerous messages from me and tried to defer me to the service manager. -I am completely dissatisfied.