BBB Business Review

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This business is not BBB accredited.

Progressive Chrysler Jeep Dodge, Inc.

Phone: (330) 833-8585 Fax: (330) 833-1859 7966 Hills and Dales Rd NW, Massillon, OH 44646 View Additional Email Addresses http://www.progressivechrysler.com ! There is an alert on Progressive Chrysler Jeep Dodge, Inc. !


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BBB Accreditation

On 12/18/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  • 2A. Follow federal, state/provincial and local advertising laws.
  • 2C. Adhere to applicable BBB industry codes of advertising.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On December 18, 2015 this business's accreditation was revoked by the BBB Board of Directors due to its failure to adhere to the BBB requirement to be free from governmental actions that demonstrate significant failure to support BBB ethical principles in marketplace transactions.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Progressive Chrysler Jeep Dodge, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: September 26, 1997 Business started: 09/01/1997 in OH Business started locally: 05/01/2000 Business incorporated 02/07/2000 in OH
Type of Entity

Corporation

Business Management
Ms. Ann Haumesser, Office Manager
Contact Information
Principal: Mr. Craig Sanders, President
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS

Alternate Business Names
Progressive Motors, Inc.
Additional Information

Mr Craig Sanders is also identified in BBB files as being associated with Progressive Chevrolet and Progressive Dodge. Separate reports are available for both companies upon request.

Industry Tips
As is vehicle purchases Contracts
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.