Business ProfileforUrse Dodge Chrysler Jeep Ram

-Purchased a truck from Patriot Ram in Cumberland, Maryland ***** ******** ******* ******** ** *****) in early December (12/08/23). -Here is the Vehicle info 2018 RAM 2500 78,427 miles Sale Price: $39,775 -I traded my old truck (2016 Ram 1500) in on this as I was needing a larger truck to tow trailers and get ready to purchase a camper. -In early February (02/04/23) I was driving the truck back from my son’s friends party and the truck went into limp mode and threw error codes for improper gear ratios for 5th and 6th gears. -February 6th I called around locally (I am in Fairmont, WV) to different Ram dealers to check on availability for service to look into the issue. Urse Ram in Fairmont (14 ****** ****** ***** ***** ***** ** ****** had the soonest available tech to look at it, but that date was 02/24/23. I took the appointment and the truck sat in my driveway until the appointment date and I dropped it off at Urse’s shop. -I had to call the shop the next week to get an update. They said the transmission needed fixed and the truck was still under warranty. But, a warranty inspector wouldn’t be available until 03/07/23. At the time I wasn’t worried about anything and relieved it was covered under warranty. It was at this time I started to inquire about getting a loaner vehicle. Urse had told me at this time, all of their loaners were out and not available, but would let me know when one became available. Long story short. Urse has never reached out to me for updates, I always have to call to get updates. I still do not have my truck, ETAs keep getting pushed, I still do not have a loaner, and Urse is wanting to deduct the cost of repairs off of the value of my truck to take it in on trade when I was willing to buy a brand new truck.