Business ProfileforCole Automotive Group LLC

Don't go there . . . just don't!!!!!! We went to purchase a new vehicle at a price advertised on tv. The salesman (Nathan) said that ad was a mistake and they didn't have any new cars at that price but he had a certified pre-owned used car he thought we would be interested in. It was nice and we ended up purchasing it. After signing the papers, they handed my husband a key. My husband asked for the second key and was told there was only one key with the car. I asked Nathan if he had asked the previous owner for the second key and he said he never bothers with that. I called the manager (Bill) and asked him about a second key and he said if we had requested a second key before the paperwork was signed they would have gotten us one but not now. We didn't know until after the paperwork was signed and they handed us the key that it was the ONLY key. They told me it would be $450 for a new key or I could use their key vendor and have one made for $250. He said he would have Nathan call us with the information for the key vendor. Didn't hear back from Nathan and called him repeatedly throughout the week but he wasn't taking our calls. Finally had to return to the dealership and Nathan said Bill didn't give him a message to call and Bill said he guessed he just forgot. The lack of professionalism and condescending attitudes are unbelievable. It's like a daycare center without a supervisor. They have bad attitudes with childlike behavior. They are more trouble than they are work and once you've signed the paperwork, they have no more use or respect for you. Terrible experience.