BBB Business Review

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This business is not BBB accredited.

New Balance Express

Phone: (888) 842-8317 3508 Staunton Ave SE, Charleston, WV 25304


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for New Balance Express include:

  • BBB concerns with the industry in which this business operates

Factors that raised the rating for New Balance Express include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

The BBB has recently received complaints concerning money being paid in advance with the promise of a loan. No loans are ever received. Callers to the BBB say they are being asked to wire large sums of money to Canadian locations to cover fees for insurance and other purposes. Once they have wired the original amount asked for, they are contacted again for additional funds.

BBB staff has attempted to locate this company at 3508 Stanton Ave, Unit 714, Charleston WV 25304. New Balance Express is not located at that address. The Charleston WV Post Office has also confirmed this company is not located at that address.

It has also been determined that New Balance Express is not registered with the Division of Banks for the state of West Virginia.

As of June 9, 2006, we have been unable to contact the phone number given for this company. A recording states the account has been placed on hold. We have no further information to report at this time.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on New Balance Express
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 12, 2006
Business Category

ADVANCE FEE BROKERS

Alternate Business Names
New Balance Financial Services
Industry Tips
Advance Fee Loan Offers
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.