This Business is not BBB accredited
The Sew Inn LTD
Phone: (304) 296-6802 120 High St, Morgantown, WV 26505
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Sew Inn LTD include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
QUILTING MATERIALS & SUPPLIES HEALTH RESORTS
THIS LOCATION IS NOT BBB ACCREDITED
120 High St
Morgantown, WV 26505 (304) 296-6802 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: November 28, 2012 I took my ********* Designer I embroidery machine to The Sew Inn in Morgantown.I called first to make sure they serviced this machine (This is a very expensive machine) It had not been cleaned for a while since I moved here from ********* ****. I said it needed the needle threader adjusted and cleaned. I did not have any problems prior to taking it in. I picked it up December 8,2012 and paid $52.95 for the service. A couple of days later I got it out to do some special work for Christmas gifts, turned it on and put my floppy disk in the drive. I kept getting the same message can't read disk. Disk not accepted. I tried many different disks. I called The Sew Inn and right away she said, your disk drive has dropped. Oh! that happens frequently. I asked if that can be repaired? Yes if they can find a part. That technology is old and we do not have disk drives any more. I said well, I brought in a machine that was working fine except for the needle threader (which is a small thing) and now it won't even read any disk. Well that happens. I was very upset and called The ********* ***** in ** *** ******** ***** in ********** **. I told her the problem and she asked if we could bring the machine to them asap because the ********* repair man would be picking up machines this week and then going on vacation. I dropped off my machine in ********** December 17th. I asked the lady if a disk drive drops often and she said it can happen but they don't see that problem often. I got my machine back in January and the man said the lady in ********** did not connect a belt back inside when she took it apart. She also bent the needle threader because he had to readjusted it and had to turn the Sensor Q foot back on. I paid $90.05 plus gas x2 to get it fixed correctly. I called The Sew Inn but the owner did not say much except why didn't you bring it back. I said your lady that I spoke with, did not tell me to bring it back. The only thing she said was the disk drive has dropped.
Desired Settlement: I asked The Sew Inn for my $52.95 back since she caused me a lot of problems and expense to have it fixed correctly. The Owner said she would not refund me my money. I'm sure I don't want to go back to her shop again. I think she owes me my $52.95 back. WHAT KIND OF A BUSINESS IS SHE RUNNING! She was not a kind person in any since of the word.
In response to the letter you received from **** ******, I am relating my experience as I remember it and from notes I had taken from her phone calls. The customer brought her Designer I sewing machine in for us to clean and adjust her needle threader. My service technician, who has 29 years experience, did her job well, as always. The needle threader was adjusted and tested several times - without any doubt. We did the job she requested.
The "belt" she is referring to is one of the many cables that need to be detached and reattached when doing a cleaning or any service. What obviously happened was that we didn't get one of the cables completely reattached or it became loose upon applying the front cover. As we did not have her embroidery unit, we did not run a test embroidery. When she called in to inquire about her disk error message, I suggested that maybe her floppy disk drive had died as is beginning to happen because of their age. (The machine was introduced in 1999) I told her there was no way of knowing without having the machine in front of me and asked her to check her disks in her computer to make certain it wasn't a disk problem rather that a disk drive problem, before bringing it in. Her tone throughout was demanding and accusatory. I told her I would check on the availability of a disk drive and the price for it or a replacement USB drive in case that was what needed to be done. I left that information and informed my helpers that if she called back, to pass on the information. As I never heard back from her, I assumed her disks were bad when she checked them and all was well.
When she called me demanding a refund I said we did the work she asked us to do and if she had a problem, why didn't she bring it back to correct. I compared it to a car repair that if wasn't done right, would be taken back to be corrected. She was simply furious and not interested in hearing anything other than wanting her money back. I suspect she was mad at herself for paying the exorbitant fee she paid to have a cable plugged back in. She only had to bring it back to us and she could have taken it home with her in less than 30 minutes at no additional charge and with a sincere apology.
The Sew Inn has been in business for 40 years and we pride ourselves in providing our customers with good service. I am sorry this customer is unhappy, but somehow, I don't think she would be happy regardless of what we did.
******** *******, President
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
******** ******* has not told the truth in several references in her response.
She made it sound like she is the one I spoke with each time. Not true. Her employee gave me one option. The disk drive dropped. ******** said died in her response.
NO ONE TOLD ME TO BRING IT BACK TO BE CHECKED. She never said let me look at it again to see if it was a cable. NOTHING The disks were fine so that was not the problem. She did not say she would look to see if she could find a new disk drive.
She said, she suspected I was mad at myself for paying the exorbitant fee!!!!!!!WRONG I said I was from ********* ****. When I had my machine cleaned and tuned up there I paid $149.95 +tax. When I was quoted $49.99 I was shocked. BUT LOOK WHAT I GOT FOR THEIR PRICE OF $49.99+
Business Response: February 6, 2013
Complaint *******To Whom It Concerns:I am choosing to not continue this "discussion" with **** ******. She is obviously not interested in being honest or reasonable. I know in my heart she was not treated badly and am not willing to take any more of my time on this matter. If she would ever some into our shop again, she can count on being treated with courtesy and respect as all of our customers are treated.Sincerely,
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.