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In Canton Region and Greater West Virginia

This Business is not BBB accredited

The Sew Inn LTD

Phone: (304) 296-6802 120 High St, Morgantown, WV 26505

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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Sew Inn LTD include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Sew Inn LTD
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 30, 2009 Business started: 01/01/1973 in WV Business incorporated: 01/23/1986 in WV
Type of Entity


Contact Information
Principal: Ms. Virginia Showers, President
Business Category


Additional Locations


    120 High St

    Morgantown, WV 26505 (304) 296-6802

  • 1

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Complaint Detail(s)

2/11/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: November 28, 2012 I took my ********* Designer I embroidery machine to The Sew Inn in Morgantown.I called first to make sure they serviced this machine (This is a very expensive machine) It had not been cleaned for a while since I moved here from ********* ****. I said it needed the needle threader adjusted and cleaned. I did not have any problems prior to taking it in. I picked it up December 8,2012 and paid $52.95 for the service. A couple of days later I got it out to do some special work for Christmas gifts, turned it on and put my floppy disk in the drive. I kept getting the same message can't read disk. Disk not accepted. I tried many different disks. I called The Sew Inn and right away she said, your disk drive has dropped. Oh! that happens frequently. I asked if that can be repaired? Yes if they can find a part. That technology is old and we do not have disk drives any more. I said well, I brought in a machine that was working fine except for the needle threader (which is a small thing) and now it won't even read any disk. Well that happens. I was very upset and called The ********* ***** in ** *** ******** ***** in ********** **. I told her the problem and she asked if we could bring the machine to them asap because the ********* repair man would be picking up machines this week and then going on vacation. I dropped off my machine in ********** December 17th. I asked the lady if a disk drive drops often and she said it can happen but they don't see that problem often. I got my machine back in January and the man said the lady in ********** did not connect a belt back inside when she took it apart. She also bent the needle threader because he had to readjusted it and had to turn the Sensor Q foot back on. I paid $90.05 plus gas x2 to get it fixed correctly. I called The Sew Inn but the owner did not say much except why didn't you bring it back. I said your lady that I spoke with, did not tell me to bring it back. The only thing she said was the disk drive has dropped.

Desired Settlement: I asked The Sew Inn for my $52.95 back since she caused me a lot of problems and expense to have it fixed correctly. The Owner said she would not refund me my money. I'm sure I don't want to go back to her shop again. I think she owes me my $52.95 back. WHAT KIND OF A BUSINESS IS SHE RUNNING! She was not a kind person in any since of the word.

Business Response:

In response to the letter you received from **** ******, I am relating my experience as I remember it and from notes I had taken from her phone calls.  The customer brought her Designer I sewing machine in for us to clean and adjust her needle threader.  My service technician, who has 29 years experience, did her job well, as always.  The needle threader was adjusted and tested several times - without any doubt.  We did the job she requested.

The "belt" she is referring to is one of the many cables that need to be detached and reattached when doing a cleaning or any service.  What obviously happened was that we didn't get one of the cables completely reattached or it became loose upon applying the front cover.  As we did not have her embroidery unit, we did not run a test embroidery.  When she called in to inquire about her disk error message, I suggested that maybe her floppy disk drive had died as is beginning to happen because of their age.  (The machine was introduced in 1999) I told her there was no way of knowing without having the machine in front of me and asked her to check her disks in her computer to make certain it wasn't a disk problem rather that a disk drive problem, before bringing it in.  Her tone throughout was demanding and accusatory.  I told her I would check on the availability of a disk drive and the price for it or a replacement USB drive in case that was what needed to be done.  I left that information and informed my helpers that if she called back, to pass on the information.  As I never heard back from her, I assumed her disks were bad when she checked them and all was well.

When she called me demanding a refund I said we did the work she asked us to do and if she had a problem, why didn't she bring it back to correct.  I compared it to a car repair that if wasn't done right, would be taken back to be corrected.  She was simply furious and not interested in hearing anything other than wanting her money back.  I suspect she was mad at herself for paying the exorbitant fee she paid to have a cable plugged back in.  She only had to bring it back to us and she could have taken it home with her in less than 30 minutes at no additional charge and with a sincere apology.

The Sew Inn has been in business for 40 years and we pride ourselves in providing our customers with good service.  I am sorry this customer is unhappy, but somehow, I don't think she would be happy regardless of what we did.

******** *******, President


Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,******* ****** 

 ******** ******* has not told the truth in several references in her response.

She made it sound like she is the one I spoke with each time.  Not true.  Her employee gave me one option.  The disk drive dropped. ******** said died in her response. 

NO ONE TOLD ME TO BRING IT BACK TO BE CHECKED. She never said let me look at it again to see if it was a cable.  NOTHING  The disks were fine so that was not the  problem.  She did not say she would look  to see if she could find a new disk drive.

She said, she suspected I was mad at myself for paying the exorbitant fee!!!!!!!WRONG      I said I was from ********* ****.   When I had my machine cleaned and tuned up there I paid $149.95 +tax.  When I was quoted $49.99 I was shocked.  BUT LOOK WHAT I GOT FOR THEIR PRICE OF  $49.99+  

I did not get one apology for anything.  I DID GET UPSET AT THE END  OF THE CONVERSATION BECAUSE SHE KEPT SAYING WHY DIDN'T YOU BRING IT BACK. The first person did not give me that option.  All I heard was the disk drive has dropped. 

I did not DEMAND A REFUND.  HOW DO YOU DEMAND OVER THE PHONE?    I DID SAY  I thought she should give me back my money.  If she was a good business person she would have given back the money or at least a part of it.  I guess she needed my money to meet payroll for the week. 

Business Response: February 6, 2013

Complaint *******

To Whom It Concerns:I am choosing to not continue this "discussion" with **** ******. She is obviously not interested in being honest or reasonable. I know in my heart she was not treated badly and am not willing to take any more of my time on this matter. If she would ever some into our shop again, she can count on being treated with courtesy and respect as all of our customers are treated.Sincerely,******** ******* Owner

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.