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This Business is not BBB accredited

PatentHEALTH, LLC

Additional Locations

Phone: (330) 208-1111 Fax: (330) 966-5715 8000 Freedom Ave NW, North Canton, OH 44720 http://www.patenthealth.com ! There is an alert on PatentHEALTH, LLC !

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Description

Marketer/Mfg. of dietary supplements, food and over the counter drugs

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for PatentHEALTH, LLC include:

  • Advertising issue(s) found by BBB


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 6
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 19

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against PatentHEALTH, LLC
See Trends in Complaints on PatentHEALTH, LLC

  • Government Actions

    BBB knows of no significant government actions involving PatentHEALTH, LLC.

    What government actions does BBB report on?

  • Advertising Review

    The National Advertising Division of the Council of Better Business Bureaus on Monday, March 15, 2011, referred advertising for the dietary supplement Trigosamine Fast Acting (Trigo FA) to the Federal Trade Commission for further review following Patent Health's failure to modify claims that appeared in an advertorial - specifically, the sub-headline of a new Trigosamine advertorial claim:  "Clinical trial:  participants began to feel noticeable results in just days."

    In its initial decision, the NAD found that the advertiser's "speed" claims, based on a "six-minute walk test" during a single clinical study, were not supported by the results of the study.  The NAD made recommendations to the company.

    The NAD also addressed the advertorial format of advertising for Trigo FA and made recommendations.

    PatentHealth had accepted portions of the NAD decision and stated it would discontinue certain claims.  PatentHealth, however, believed that its study supported a claim of results in as few as three days of beginning supplementation and sought the NARB's review of this claim, as well as the NARB's position on its advertorial, NAD reported.  NARB upheld the NAD's decision in both respects.

    The NAD opened two compliance reviews of advertising for the product in August 2010 and again in January 2011, following complaints from the original challenger in the case.

    Although the NAD noted that the advertiser implemented some of the changes recommended by both the NAD and NARB, recenty published advertising contained many of the same claims, presented in the same adverorial format.
     
    The NAD referred the advertising issues to the Federal Trade Commission's Division of Advertising Practices.  Upon review of the matter, they determined not to take additional action at this time.  This action is not to be construed as a determination that a violation did not occur.  The Commission reserves the right to take such further action as the public interest may require.

    PatentHEALTH's website still claims that test results showed in as few as three days of beginning supplementation that 54 people showed improvement.

      

    What is BBB Advertising Review?

Additional Information

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BBB file opened: July 12, 2001 Business started: 02/01/2001 in OH Business started locally: 02/01/2001 Business incorporated: 02/01/2001 in OH
Type of Entity

Corporation

Business Management
Mr. Rodney Napier, C.E.O.
Contact Information
Principal: Mr. Mike Moorehead, General Manager
Related Businesses
Universal Media Syndicate, Inc. Heat Surge, LLC Arthur Middleton Capital Holdings Universal Syndications, Inc. Fridge Electric, LLC Brilliant Built Technologies
Business Category

HEALTH & DIET FOOD PRODUCTS-WHOLESALE/MANUFACTURING

Alternate Business Names
Apatrim

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3939 Everhard Rd NW

    Canton, OH 44709 (330) 208-1111

  • THIS LOCATION IS NOT BBB ACCREDITED

    8000 Freedom Ave NW

    North Canton, OH 44720

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Complaint Detail(s)

3/22/2013 Delivery Issues
2/29/2012 Advertising/Sales Issues
2/8/2012 Problems with Product/Service
12/7/2011 Problems with Product/Service
7/18/2011 Delivery Issues
6/22/2011 Billing/Collection Issues
6/8/2011 Problems with Product/Service
4/28/2011 Billing/Collection Issues
3/24/2011 Billing/Collection Issues
12/29/2010 Problems with Product/Service
12/23/2010 Problems with Product/Service
12/16/2010 Billing/Collection Issues
11/30/2010 Problems with Product/Service
11/12/2010 Problems with Product/Service
11/10/2010 Problems with Product/Service
10/19/2010 Problems with Product/Service
8/3/2010 Billing/Collection Issues
7/15/2010 Problems with Product/Service
6/29/2010 Billing/Collection Issues
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