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Consumer Complaints

BBB Accredited Business since 7/9/2009

NeoFill LLC

(330) 587-7100

Customer Complaints Summary

36 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 19
Total Closed Complaints 36

Additional Complaint Information

February 21, 2013 BBB contacted NeoFill LLC concerning a pattern of complaints received regarding customer service issues, i.e. refund of invalid gift certificates or company not honoring the purchased gift certificate.  BBB requested an explanation as to how the determination is made to issue a refund or not. 

BBB received a response on February 25, 2013 from NeoFill LLC stating they are a third party fulfillment company and cannot process a refund without their client's (radio stations) approval.  They explained steps taken when an email is received regarding a merchant not honoring a certificate or a merchant closing.  They supplied factors considered when stations make a decision regarding issuing a refund/replacement.

NeoFill LLC stated they try to resolve issues by offering a Restaurant.com certificate in the amount equal to the customer's purchase.



Industry Comparison | Chart

FULFILLMENT SERVICES , GENERAL MERCHANDISE-RETAIL

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.