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          Find a Location

          Ron Marhofer Auto, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Ron Marhofer Auto, Inc.

              5617 Whipple Ave NW Canton, OH 44720-7720

              BBB Accredited Business
            • Ron Marhofer Auto, Inc.

              3423 Darrow Rd Stow, OH 44224-4513

            Business ProfileforRon Marhofer Auto, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.67/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/30/1995

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers new and pre-owned vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Ron Marhofer Auto, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Ron Marhofer Auto, Inc.

                5617 Whipple Ave NW Canton, OH 44720-7720

                BBB Accredited Business
              • Ron Marhofer Auto, Inc.

                3423 Darrow Rd Stow, OH 44224-4513

              BBB File Opened:
              10/10/1995
              Years in Business:
              34
              Business Started:
              1/1/1990
              Business Started Locally:
              1/1/1995
              Business Incorporated:
              6/28/2010
              Accredited Since:
              11/30/1995
              Licensing Information:
              • Ohio Bureau of Motor Vehicles  
                1970 West Broad Street
                Columbus, Ohio 43223-1101
                (614) 752-7500
                http://www.ohiobmv.com
              Type of Entity:
              Corporation
              Alternate Business Name
              • Ron Marhofer Buick GMC
              Hours of Operation

              Primary

              M:
              8:00 AM - 9:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 9:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              8:00 AM - 6:00 PM
              Business Management
              • Mr. Ronald L. Marhofer, President
              • Ms. Becky Vanaman, Controller
              • Mr. Chris Marhofer, COO
              Contact Information

              Principal

              • Mr. Ronald L. Marhofer, President

              Customer Contact

              • Mr. Chris Marhofer, COO
              Additional Contact Information

              Fax Numbers

              • (330) 686-4814
                Primary Fax
              • (330) 966-0289
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/28/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              -6/6/23- Leased a new 2023 Chevy Silverado RST from Ron Marhofer Chevrolet 3423 Darrow Rd, Stow, OH 44224. -6/8/23- Notified salesman of issue with the radio cutting in and out when listening. We discussed having this issue addressed the same time I would have the vehicle in to address scratches that were present on purchase and to also have a tonneau cover installed. - Was unable to get vehicle to dealership until July. - July 14 my truck was taken in to have have the tonneau cover put on, scratches repaired, and the radio fixed. I also made my salesman Zach aware the the radio is not only cutting in and out more frequently that now the entire infotainment center now shuts down and reboots. -My truck was returned with no fix to radio and one scratch not fixed and tonneau not put on due to a screw lost. -July 27 truck taken back to dealer, tonneau put on and scratched fixed and once again returned with no fix to radio. - I was told to file a complaint with GM Chevrolet which i did and also filed a claim to have vehicle purchased back. -The infotainment center is not shutting down and rebooting frequently so I contacted dealer once again and dropped vehicle off on 8/1/23. I was given a loaner with a MRSP of $39,000 which is not equivalent to the vehicle that I purchased even though I have expressed numerous times that I would like to have a Truck instead of an SUV as loaner. -I have only received one call or update on my vehicle from this dealership and it came 2 days after I filed for a claim to have the vehicle purchased back. This vehicle has been at the dealership for 28 consecutive days with no answer to fix the problem. This was a know problem since May 2023 and I was not made aware of the issue upon purchase. I have not been compensated in any way for the payments I am continually making without having the vehicle. The sales manager has ignored numerous messages from me and tried to defer me to the service manager. -I am completely dissatisfied.
              Read More

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shari H

              1 star

              10/23/2023

              Terrible dealership to get involved with. That's why I do not buy from anyone in Canton. These people were to give my daughter the receipts as to what all they did to her car and how they fixed it when ********** sent it to them. Come to find out from several different people, they all never fixed it because the check engine light was shut off and they could never find out what was wrong with it. Then these people tried to get her into another car (just like the previous dealership) knowing she's young and tried to take advantage of her. Then she got me involved, in which, I had good credit, for me to co-sign for her, or put down some kind of deposit down, I said if you ask 2 banks and you don't get a loan for her and I, do not do anymore inquires for anyone else. They did 8 inquiries on my daughter, and 6 inquiries on me. How disrespectful is that? Now I have 6-hard inquiries on my credit that will take 2 years plus to get off. A Buick that still has the check engine light on and still has issues. That no one will fix right! Can't be honest with their customers what so ever. I believe and feel they are in cahoots with each other just to keep doing this to people. I will never trust anyone these people in fixing her car and would never recommend anyone to purchase a car from these places.

              Local BBB

              BBB Serving Canton Region & Greater West Virginia

              BBB Reports On

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