Business ProfileforKempthorn Motors, Inc. Volvo

I had the most bizarre, amazingly unprofessional and borderline fraudulent experience with Kempthorn Motors in Canton Ohio. I own a couple of businesses and purchase a couple of luxury SUVs per year that our partners use for personal and business. I’m a partner in a finance company and a private security firm, and provide executive escort/security services for clients, so the vehicles are dual purpose. I found a Mercedes SUV on their website and made arrangements to purchase it, and even provided a deposit and made arrangements to pick it up. A week and a half ago (a day before delivery) I get a text message that my refund was being refunded and that I was flagged as a car flipper/exporter, simply because I had purchased a Mercedes from another dealership for one of our partners earlier in the year. We typically replace them every 2-3 years. I had to cancel the financing for the car and asked for some evidence to support their accusations, but as of today have not received anything from them to support their claims.... nor have I received a refund of my deposit. I even sent them copies of the current registrations for each vehicle proving that they are still in my name.... still nothing. All they have provided so far are baseless assumptions and accusations. Also.... where is my money? We had one of our managers call them anonymously to inquire about the car, which is still listed on their site, but they say it is “on hold”. So why is it still listed? Due to inventory shortages, some car dealerships are listing ghost cars (pre-sold, rare luxury SUVs) on their website, and thereby baiting multiple people to giving them cash deposits to boost the dealership cash reserves. This is an old car scam. They don’t deserve my business or anyone else’s for that matter. I’ll let the court of public opinion be the judge here and elsewhere in the Canton, Ohio community. Next step… a call to law enforcement and the Ohio Attorney General’s office.

Because of your past buying patterns you have been red flagged in the Mercedes Benz system and we are prevented by Mercedes from selling you a vehicle. The return of your deposit was processed on 7/24. Feel free to call our Sales Manager, Ira ******, to explore further.