This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Fridge Electric, LLC include:
- 22 complaints filed against business
Factors that raised the rating for Fridge Electric, LLC include:
- Response to 22 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||22|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ryan Berry, VP Mr. Rodney Napier, C.E.O Mr. Dean Petersen, CFO
Related BusinessesUniversal Media Syndicate, Inc. PatentHEALTH, LLC Heat Surge LLC Arthur Middleton Capital Holdings Universal Syndications, Inc. Brilliant Built Technologies
AIR CONDITIONING EQUIPMENT-ROOM UNITS
Products & Services
Fridge Electric, LLC offers the following product(s): Arctic Pro Air Conditioner, Mira-Cool Air Conditioner, Mira-Cool Air Cooler
Alternate Business NamesArctic Pro Air Conditioner Coolsurge (previously available) Mira-Cool
Previously, the BBB has received inquiries regarding the company's product Cool Surge Air Cooler. For clarification consumers should understand that the air cooler unit is not an air conditioner but a portable unit used to blast out "iced cooled" air by inserting 4-6 hour reusable glacier ice blocks. The company states that this in conjuction with a fan motor unit can reduce the air around the unit up to ten degrees.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
There is Advertising Review information involving this business in this report.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: i own your cool-surge. i just want to know where to have it repaired in my area.
Desired Settlement: just tell me or inform me where to take it to be repaired
February 4, 2014
*** ****** ******
*** ********** *** ****** ***** ** *****
Dear *** *******
We are sorry to hear that your Cool Surge is in need of repair. Unfortunately, we do not have any service centers that provide repairs on these units.
Your purchase dated, July 2009, was covered by a three-year replacement warranty. Therefore, the warranty expired in July 2012 and is no longer valid.
We apologize that we cannot be of any further assistance, however, if you have any additional questions or concerns, please contact me directly at ***** *********
Director of Program Management
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/7/2011||Problems with Product/Service|
|11/2/2011||Problems with Product/Service|
|10/21/2011||Problems with Product/Service|
|9/1/2011||Problems with Product/Service|
|8/18/2011||Problems with Product/Service|
|8/18/2011||Problems with Product/Service|
|8/12/2011||Problems with Product/Service|
|6/30/2011||Problems with Product/Service|
|6/25/2011||Problems with Product/Service|
|6/8/2011||Problems with Product/Service|
|5/20/2011||Problems with Product/Service|
|5/12/2011||Problems with Product/Service|