The BBB name is being used in a "phishing" scam in which recipients receive a message from idtheft@bbb.org (which is not a real address). The message begins:
This is an automated email that confirms the registration of your complaint case number : [CASE NUMBER] filed by your company on 7/29/2007 concerning Online Identity Theft. While The Better Bussiness Bureau Online does not resolve individual consumer problems, your complaint helps us investigate fraud, and can lead to law enforcement action.
WHAT TO DO IF YOU RECEIVE A FRADULENT EMAIL:
- Do NOT click on any of the links or open any of the attachments.
- Please help us in our work with the authorities by forwarding the email and its headers to phishing@cbbb.bbb.org. Instructions for Outlook users are below.
- Open the message (not the attachment), select ‘View’ from the menu, and then ‘Options’ from the drop down. Or, right click the message in the list of emails and select ‘Options’ from the menu.
- At the bottom of the Message Options dialogue box that opens is a box labeled "Internet Headers" which contains the information we need to track the attacks.
- Select the information in the box and copy it by hitting Ctrl-C on your keyboard, or right-clicking your mouse and selecting "Copy."
- Close the dialogue box and select "Forward" in the message. Paste the headers at the top of the message and address the email to phishing@cbbb.bbb.org.
Thank you for your diligence and help in stopping these malicious attacks.