More than 100,000 BBB inquiries show area residents are hoping to weed out shady landscaping contractors

May 01, 2014

May 1, 2014 - CALGARY, ALBERTA - Beaming sunshine and blooming plants may kick spring fever into high gear when it comes to re-vamping your yard. From lawn mowing and shapely shrubbery to constructing patios and gazebos, landscaping is not always a wheelbarrow of roses. With 197 BBB complaints against landscapers and related companies in the last year, the group tops the BBBs complaint list prompting an advisory from BBB that homeowners should do their homework before hiring their next landscaper.

And, they are. Consumers made more than 100,000 inquiries about landscapers and related companies in the last 12 months.

Sandra Crozier-McKee, president and CEO of BBB Serving Southern Alberta and East Kootenay, says hiring a landscaper requires research. "Making changes to your home or property means investing your time and hard-earned money," she says. "Taking the time to seek out legitimate, trustworthy businesses beforehand will make for a worth-while investment."

BBB recommends the following when choosing a landscaper:

  • Shop around. Find projects you like in your neighbourhood and see who did the work. Ask the customers about their experience and overall satisfaction with the landscaper and end results.
  • Have a clear, realistic vision of the project. Decide the type of work that needs doing. Will you need design, lawn care or construction of a retaining wall, fence or garden bed?
  • Get it in writing. Get written estimates from three different landscapers and make sure each is using the same parameters. Have them come and see your property for any unique features or challenges. Estimates should also include billing information and payment policies. If a landscaper isn't willing to provide you with this information, it could be a red flag.
  • Check before you buy. As with any major financial commitment, your BBB encourages you to start your search with trust by checking out BBB Business Reviews.

For more information and other consumer tips, visit



Media contact:

Leah Brownridge
Marketing Communications Coordinator
Phone: (403) 531-8793

About BBB:

For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2016, people turned to BBB more than 167 million times for BBB Business Reviews on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at There are local,independent BBBs across the United States, Canada and Mexico, including BBB Serving Southern Alberta and East Kootenay, which was founded in 1954 and garners more than one million instances of service annually. 

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