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          Prestige Window & Door Ltd. has 1 locations, listed below.

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            Business ProfileforPrestige Window & Door Ltd.

            Window Installation
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 17/5/2006

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            17/4/2006
            Years in Business:
            22
            Business Started:
            1/1/2002
            Accredited Since:
            17/5/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Business Management
            • Tyler Hopfner, President
            • Ron Wilson, Vice President
            • Lesli Hopfner, Office Manager
            • Tracy Vernal, General Manager
            Contact Information

            Principal

            • Tracy Vernal, General Manager

            Customer Contact

            • Tracy Vernal, General Manager
            Additional Contact Information

            Fax Numbers

            • (403) 504-2939
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            26/08/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Date of deposit transaction- June 17, 2022 Amount of deposit - $2160.00 The deposit was for a new windshield and gaskets including installation I approved the ordering of the windshield because i was told the windshield in my motorhome was not the right windshield and old windshield could not be installed. I was also told no windshield could be installed until some fibreglass work was done on the area around the windshield. The motorhome was picked up by the autobody shop to complete the fibreglass work and when it was picked up the gentleman was told Prestige would not be installing the new windshield as it was the same size as the one in the motohome. The motorhome could not be driven back to Prestige Window and Doors. Prestige did not call me to inform me of any of this. I was contacted by the **************** on July 18th that my motorhome was ready to be picked up and that the new windshield had not been installed. The old windshield was in the motorhome. When i contacted the Manager of Prestige i was put on speaker phone and the other two people i had been dealing with were in the room. I was not allowed to talk some else was always talking over me. I hung up.I called the co owner of the business on July 20th and he promised he would look into the matter.I received a phone message from the manager on July 21 and she informed me they trying were returning the windshield and if they could i would receive my money back or the portion they received back.I called the manager on July 29 and she told me they were returning the windshield and my credit card would be credited with my deposit less a restocking fee.I have not had any communication from Prestige since July 29 and i do not have a credit on Credit Card.Reciept #*****
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            Customer Reviews

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