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          Find a Location

          Direct Energy Regulated Services has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileDirect Energy Regulated Services

            Utility Contractors
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            PO Box 1520

            Stn M

            Calgary, AB T2P 5R6

            Visit Website
            (866) 420-3174

            Customer Reviews

            1/5

            Average of 24 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            43 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 18/5/2005

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Headquarters
            PO Box 1520 Stn M, Calgary, AB T2P 5R6
            BBB File Opened:
            22/2/1993
            Years in Business:
            38
            Business Started:
            12/5/1985
            Accredited Since:
            18/5/2005
            Business Management
            • Martina Park
            Contact Information

            Principal

            • Martina Park

            Customer Contact

            • Martina Park
            Additional Contact Information

            Fax Numbers

            • (877) 420-3777
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            43 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/03/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On October *, 2023 I mistakenly sent a payment of ****** to Direct Energy instead of my current energy company. On October 13 I spoke to an operator who said a refund cheque had been issued.I have yet to receive this check and have been calling regularly to check in. Since my first follow up call after October ** I have been told they have been switching their system over and they cannot yet access closed accounts and advise to call back in two weeks. Operators have said at least three times that they will send an email for the claim and someone will reach out to me. Nobody has ever reached out to me. In January they advised me to contact my bank. My bank has tried to contact them * times with no response. We are now on month six of trying to get a refund on a payment that was not meant to be sent to them. I have sent requested screenshots of the transaction and account information as well.
            Read More
            Read 42 More Complaints

            Customer Reviews

            24 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Daniel A

            13/02/2024

            Absolutely incompetent. Rubbish customer service.Called several times and got left on hold for HOURS. Got transferred, got told to call Enmax and got hung up on. 2 weeks into a new apartment and they still havent removed the load limiter. Useless
            Read 23 More Customer Reviews

            Local BBB

            BBB Serving Southern Alberta and East Kootenay

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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