Business ProfileforFountain Tire Northland

**** ******!This business first failed to find the right part for my vehicle alignment, then didnt even let me know and went ahead with the alignment without the proper parts and charged me for it. On top of that, they didnt even reset the steering angle sensor and tried charging me *** for that. Then I found the right part my self and gave them a call. On the phone I was told by the manager *** that if I dropped by with the part, everything will be done for free including the steering angle reset. So I take in the car a week later, and when they are done they try to charge me for it. I refuse to pay, and they wouldnt even let me speak on the phone with the manager. He gives me two options, wait for the manager to come in (told me to wait around for an hour) or they will take the car back in and undo the work they just did on the car. Also worth noting that they didnt find it necessary to do a Steering Angle Sensor reset because the car was fine even though ************ states that the reset must be done for self driving features to work as intended. So I pay and leave and request a call back from the manager since he was coming back in about an hour and I wasnt going to wait **** ***** ***** ** ***** ******. I requested this call back to not have to resort to other means of getting a refund and filing a complaint and maybe helping them keep my business. **** ******** ****** as I waited for that call back and ***** nothing. On top of that, once I got home I realize these guys never even gave me my alignment sheet, which he explicitly said on the phone before I came to pick the car up, yes I have all the documents printed off and ready yet still he never even stapled it to my work order sheet. ** *** **** ***** **** **** ********* ** *** ** ***** **** **** *******