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Consumer Complaints

BBB Accredited Business since 01/07/1993

Sunik Roofing

Phone: (403) 280-2803Fax: (403) 280-7098

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
07/22/2015Problems with Product / Service | Read Complaint Details
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Complaint
I initially contacted Sunik Roofing to repair the gable corner flashing on my roof in February or March of 2015.
Sunik had someone come to look at the job and quoted the job at $1100.00 if I had the Unicrete tiles and $1795.00 if I did not have the tiles. I did not have the tiles. I gave Sunik the go-ahead to do the work. I went out of town and in my absence, Sunik came to do the repair.
The repair was done incorrectly. The crew that came to my house merely nailed some miscoloured tin over top of the facia board and applied some clear silicone. The proper way to do the repair was for the facia board to be removed, the flashing attached, the facia replaced and any damaged tiles replaced. This is what was quoted but not done.
When I returned from out of town, I contacted Sunik and told them the repair was done incorrectly. Sunik sent someone out to look at the job. He agreed that the flashing should have been applied behind the facia board . He suggested that the miscoloured flashing could be painted the same colour as the facia board. I replied that that would not be acceptable, since it is an eyesore with the flashing over top of the facia and when I have to replace the facia board, I would have to replace the flashing as well.
******* contacted from Sunik and suggested another way to address the problem. He suggested that he could cover the facia with a piece of aluminum the same colour as the facia board and that any other repair would be at additional expense. When I asked him how much to repair it properly, he said an additional $750.00 on top of the $1795.00 for the first repair that was not done correctly. ******* assured me that the second repair would look nice and shed water.
I reluctantly told him to go ahead with the second repair. I the reflected on the issue and called ******* back within 15 minutes and got his voice-mail. I left him a message that that the repair would still not be done properly and was not acceptable. I asked him to have the repair done properly, ie; behind the facia board.
I received a call from someone at two or so weeks ago saying that he was coming to cover the facia with coloured aluminum. I told him not to come and to check with ******* to make sure the repair was what was originally quoted.
I have photos of the incorrectly repaired gable ends. I do not have a problem paying for a repair that is done properly. What I have now is an eyesore that is not correctly repaired. And I do not feel it is appropriate to ask me to pay additional money to remedy the problem. And please stop sending me invoices for work that was never satisfactorily completed .

Desired Settlement
I would like for the work to be completed properly as per the original quote and any damage to the facia boards repaired or replaced. The previous crew screwed pieces of flashing on top of the facia board and applied copious amounts of silicone all around the repair. All of that needs to be removed to restore the asthetics of the front of my house.

Business Response
Contact Name and Title: **** **** President
Contact Phone: ************
Contact Email: **** **** <****************>
On June 22 we received complaint from the BBB, We immediately called the client and set up a meeting with our repair team estimator and owners and the client on the 23rd of July, The client said that our repair was effective in that we stopped squirrels from entering his house,

He also stated that he was not happy with the way the repair looked. We agreed that the metal was the wrong colour. We discussed putting the metal behind the fascia, & that this would require soffits and fascia to be removed and re-installed and that this was not necessary, it also created other problems as the fascia and deck from the upper level were fastened to the lower level.

We came up with a plan, We will remove the miss-coloured flashing,and install the proper colour to the fascia with a proper hem and install the top under the caping above, We discussed that it was acceptable to attach the flashing to the fascia as per building code, the client agreed to this, we also addressed other minor deficiencies and corrections,
The corrections we agreed on will be completed on July 3rd, The consumer will be away on vacation when this is done, We will await his return to approve the corrected deficiency.

I apologize to the client, for our misunderstanding of the situation I feel confident that he will be happy with the corrected repair.



At your service
**** ****

Consumer Response
Good afternoon *****,

I had a dispute with Sunik Roofing. The dispute has been satisfactorly settled.

Thank you for your assistance.


Final Consumer Response

02/18/2014Problems with Product / Service | Read Complaint Details
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Complaint
Invoice 8259 - June XX XXXX
Eavestroughs installed.
Called dec X XXXX regarding leaking end cap of trough on garage. rep did not show up.
email jan X XXXX - promised rep did not show up.
call 10 jan, rep saw problem, new time set for 17 jan. - no one showed up.
Called again - promised for before noon 20 jan - no show.
Company has no intention of repairing faulty workmanship on their installation.

Desired Settlement
Immediate repair on guaranteed time/date

Business Response
12/02/14
It was Simply Impossible to do this repair when he wanted it. Due to weather.
To state we did not show when said appointment was cancelled is untrue and also unreasonable to expect repair when the city was shut down by record snow fall.

Mr. ***** e-mail of jan 6 and our reply show that an appointment was set for Jan 10 Mr. ****** complaint that we did not show when his statement on the complaint said we came on Jan 10
is a contradiction and does not make sense.

Mr. ***** statement that we did not intend to do the the repair, is unfounded we offered an alternate solution to expedite the repair at our expense on Jan 16.
We responded every time customer called and moved his repair up from Jan 17 to Jan 16. We showed up a day early and are accused of no show.
Mr. ***** intentionally omitted this demand for repair which we accommodated on Jan16 from his report.

Mr ***** states that we no showed on Jan 20th when in fact we completed the repair On Jan 20th .
To say we no showed is a serious allegation, to a company in the service industry.
Mr. ***** did not wait for the day to end, He could not know that we would not show. Yet stated that we did not.

I feel that Mr. *****'s statements may be slander, 4 times he says we did not show, This is untrue and I feel that because of his own contradictions his complaint should have no merit.

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Consumer Response
(The consumer indicated he/she did not accept the response from the business.)
1. I was given a date 9th Dec for Sunik to show up and make a repair.
No attempt was made to contact me with a reason for no show or for reschedule.
No cancellation call was made to me.
2. Due to weather problems and Xmas season I did not call again until 6th Jan.
3. The Jan 10 appointment was not kept. I was not contacted. I called to complain
and was told someone would be round to assesss the problem. This appointment was kept.
4. Repair was scheduled for 17th. No one turned up & no one contacted me.
I phoned the office again and repair was rescheduled for 20th morning between 8-10 am.
No one turned up or contacted me. This being the 4th time I was not contacted after a
no show I made this complaint to BBB about 2pm on 20th Jan.
5. The original eavestrough installer arrived at 5 pm, saying he had only been contacted that afternoon to do immediate repairs.
Weather conditions were very similar to those at the original complaint.

From my viewpoint, the only reason repair was made was because I had made complaint to BBB.
The posted response is confused & made by someone trying to cover up communications
and possibly other problems.

I was contacted by Sunik's owner **** **** on 7th February. He offered a satisfactory apology.
His attitude was entirely different to the posted response.

I believe BBB has helped achieve a satisfactory result for myself & hope Sunik will follow through with the owner's proposed internal actions.

01/08/2013Problems with Product / Service

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