Roof repaired poorly. The company is impossible to deal with. All conversations have been arguments with him saying it is not his fault. It is someone else judging his work and they should not be doing that or there is some other problem that is causing the leaking.
Here is the litany of the problems and evidence that the work was done very poorly
August 11 - Roofmasters and Exteriors performs work on quadrant section of the roof. Job starts at 9:00 and finishes at 1200.
August 12 - ***** from Action Roofing Company comes - he looks at work completed on the quadrant and says it does not look very good. As well I ask Jason who is working at my neighbours house, who is with Elite Roofing, to also look at job and says he will bring the owner to look at it the following day.
August 13 - ****** (owner of) Calgary Elite Roofing, looks at job and says it is not done well. I phone Roof Master and tell him that two other companies have looked at the work and that they say it is not well done. He responds that is one roofer opinion against another. And that he has performed the work very well. And he would need to check their qualifications as he has a roof inspector ticket. And that I can put a garden hose on it and leave it on for 24 hours and it will hold. And that the job was done fine. And that he will send his warranty out.
Roof Master sends their 2 year warranty via email and outlines work completed. I tell him I am concerned still and suggest he come and look at it. He says the work is done well. And it is one roofers opinion against another.
August 17 - I contact a member associated with Alberta Roofing Association, whose name was given to me by Elite Roofing. Mr. **** *******, President of Swan Roofing Consultants, and is an inspector with the Alberta Roofing Contractors Association (ARCA). He asks to see Roof Masters warranty and scope of work done. He reviews it and suggests I contact the manufactures representative of the product used on the roof to have them verify if the product was correctly applied. I follow up. And contact the regional manager - Commercial Division with IKO Industries Ltd., Mr. *** *******.
August XX -X:XX a.m. Heavy rain today. Mr. *** ******** of IKO comes to the house and looks at roof and says the job is poorly performed. Material is not applied properly around the curve. It should be cut into small pieces so that it lies flat. As well, the installation of prebuilt curved flashing should not have been nailed down with roofing nails, as water will leak from this area, as well. In addition, the caulking used is not the appropriate sealer to have been used.
10:15 a.m. Mr. ******* leaves and sends me an email to outline what he saw on the roof and the numerous problems.
10:00 a.m. roof fails and is leaking in the interior. I call Roof Masters and tell them to return my roofing tarp and put it on the roof to reduce leakage. I photograph interior of where the leak is occurring.
11:00 a.m. Roof Masters arrives and puts on tarp. He also wants to see interior to see where the leak is occurring. I will not let him in the house. But on the phone I tell as to where the leaks are occurring. He leaves two messages on the phone telling me not to worry as he has insurance. And then calls back and says the leak must be the windows. Again, he diverts the problem away from his workmanship to something or somebody else.
11:15 a.m. (approx.) I phone Better Business Bureau to find out how a company can be listed as A+ rating and have performed work so poorly. The individual I speak to outlines what I need to do to undergo a complaint.
Monday August 24 - Arrange for a recommended roofer to come and look at the job. Claw Roofing Specialists come and look at job and tells me the job is poorly done and incorrect.
Thursday, August 27 - I received documentation by Claw Roofing that the basic entire application is incorrect and is not suitable for this roof.
Friday, August 28 - Sent in complaint to the BBB of Calgary. Claw Roofing Specialists are hired to redo the entire job.
return of the money that we paid him. We have already hired someone else to do the work.
I haven't heard from ******* either. I have documented that I did call her on sept 29 @ 4:05pm and I did call her and leave a voicemail along with that email on her home phone number, I did also call her on the same day that you and I spoke last as well-don't remember the day that was and you had mentioned you would be sending an email as well since she hadn't responded to you either. In the email I did say that I would return her monies in the form of a certified check and for her to contact me on how she would like to arrange doing so. Let me know if there is any other info you require and if you don't mind keeping me apprised as to what will happen from here. Thanks so much!
(The consumer indicated he/she did not accept the response from the business.)
I will turn the acceptance of this to a yes once we receive a certified check for the amount that we paid Mr. *******. I have returned to the United States and would appreciate the check being paid to the estate of
****** ***** and mailed to me, ******* ***** *** ******* ****** **********, ** *****.
We would like to put this to bed and once the certified check is deposited and clears we will be happy to accept the response. thanks
Final Business Response
We were waiting for a response from ******* *****, not that we have received this we will forward a certified cheque to the address provided by the end of the day on Dec 4, 2015, the certified chq will be drawn up and sent to ******* *****.
Final Consumer Response
We have decided to lift the complaint. In fact we want to change it to a recommendation. The contractor handled this with such honor, that we would like to say something nice about this contractor.
No, the check has not yet cleared, but we believe there will be no issues with that.
As we said before there were significant issues with the job and we did have to have someone redo. But we are so impressed on how he handled this - he was ethical, his actions suggest that he handles complaints well and we are proud to vouch for his business habits. Stuff does happen and the way this has been handled makes us willing to give him a second chance at some point in the future.
Happy holidays everyone.