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Consumer Complaints

BBB Accredited Business since 22/10/2008

Caldek Sundeck Systems Inc.

Phone: (403) 250-9573Fax: (403) 250-3827

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
09/09/2013Problems with Product / Service
08/25/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Vinyl deck was installed by Caldek 11 Months ago (August 2013)and is still under warranty.

Seems have split and need resealing, requiring specialty equipment and workmanship.

Notified Caldek by phone and emailed pictures on July 12 and XX XXXX, they are not responding to my warranty repair request!!

Desired Settlement
Repair/reseal the seems.

Business Response
see attached file

Industry Comparison| Chart

Patio and Deck Builders, Railing Suppliers, Decks

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.