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Southern Alberta & East Kootenay

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Consumer Complaints

This Business is not BBB Accredited

City Tile Design Studio

Phone: (403) 244-7171Fax: (403) 209-3885

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
12/20/2012Problems with Product / Service
11/20/2012Problems with Product / Service
06/10/2014Problems with Product / Service | Read Complaint Details
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Complaint
************* / City Tile sold me a stool that broke shortly after I purchased it. I brought it back and they said they would fix it or refund my money. After many months of following up in person and via email, they finally said that they would offer me a refund. I never received the refund, and they stopped responding to my emails.

Desired Settlement
The last correspondence they sent to me said the followin:
"I was able to find your receipt. We will get you a cheque. Do you want to have it mailed or would you prefer to pick

It up? You could also use it as a store credit. The amount is 183.75$

********************

I responded on February 10 that mail was my preference. I have received and heard nothing since despite following up again via email twice.

Industry Comparison| Chart

Non-ceramic Tile Stores, Home Accessories, Furniture Retailers, Home Renovations, Home Improvement Builders, Kitchen and Bath - Design and Remodeling Companies, Granite Distributors, Remodelers, Interior Decorators, Ceramic Tile Companies

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.