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Consumer Complaints

BBB Accredited Business since 19/01/2005

Precision Movers Ltd.

Phone: (403) 540-4393Fax: (403) 246-4449

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/11/2014Problems with Product / Service | Read Complaint Details
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Complaint
Booked with Precision Movers approximatley 6 weeks ago to move our residence. Recieved a phone call less than 48 hours befor the movers were to show up and were told that they could no longer do the move as the truck was not available as it was still in B.C. Interesting that a company of this size only has ONE truck available to move a family residence.

The only option was to move a different day.
This was not an option for us as our possetion and sell dates were set.

Desired Settlement
To pay the diference of the moving costs incured by having to find another moving company on short notice

Business Response
Precision Movers Ltd. regrets any inconvenience caused by the short notice given to Mr ******* of our inability to assist him with his move. Unfortunately , this was one of the rare occasions where unforeseen circumstances prevented us from honouring our agreement.
As soon as we became aware of the situation, we contacted Mrs ******* , so she could make other arrangements.
It is our understanding Mrs ******* hired another moving company and was able to complete her move.
We would be pleased to make a payment to Mr *******. However , in order to do so , we require copies of the invoice or receipts, which include the itemised cost.
Once again, we aplogize for any inconvenience we may have caused.

Sincerely,
******* *********
Precision Movers Ltd

Industry Comparison| Chart

Movers, Moving and Storage Companies, Piano Movers, Moving & Storage Company, Relocation Companies, Professional Movers

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.