BBB Business Review

This Business is not BBB Accredited

Eagle Moving and Storage

(403) 371-687884 Hawkland Circle NW, CalgaryAB T3G 3R8http://eaglemoves.com! There is an alert for this business !

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BBB Accreditation

Eagle Moving and Storage is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating because it is out of business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Eagle Moving and Storage

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
01/13/2014Delivery Issues | Read Complaint Details
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Complaint
I am writing to you today in regards to a piano delivery made to my place of residence by Eagle Moving & Storage in November 2013 as well as to express my dissatisfaction in the service delivery my wife and I received.

Eagle Moving & Storage's attempt to move the piano into my home has resulted in physical damage to walls in the form of dents, paint chipping as well as a large hole (pictures can be provided). This damage occurred despite one of their mover's repeated insistence on the piano's inability to make the turn from the landing onto the second flight of stairs within my home (the area where the significant damage occurred). This mover was repeatedly told by an individual named ***** that the piano would make the turn.

Furthermore, the piano itself received damage during transport. There is a dent to the right front leg of the piano approximately 1-1 1/4" in length and 1/2" in width (pictures can be provided) which was not present prior to the move. When my wife pointed out the piano damage, she was advised by ***** that they "didn't do that." When my wife pointed out that the dent also included traces of the blue cloth used in the piano's transport, she was told by ***** that it "must've happened on that turn (from the landing on the second flight of stairs)."

On Eagle's website they pledge "to treat your prized instruments with the care and respect they deserve." This was certainly not the case in the service we received. In fact, the movers were not even respectful enough to offer a simple apology for the damage they caused to our home and our prized instrument.

Desired Settlement
I obtained an estimate on the piano damage repairs (can be provided). The cost of repair plus labour is $261. I feel that Eagle Moving & Storage should be responsible for covering this cost.

In addition, the damage caused to my home as a result of their service is quite alarming. We put faith in the fact that Eagle Moving & Storage's service would deliver our prized possession appropriately and have the ability to assess if a move would be realistic and cause significant damage. They advertised a reliable service on their website. This was certainly not the case. As a result, I feel that it is only appropriate that Eagle Moving & Storage reimburse the amount that was charged for the delivery, $400, and an additional $50 in supplies for me to repair the damage they caused to my home (I feel that the additional $50 is VERY reasonable since I am asking for delivery charge reimbursement and, in turn, I would be willing to repair the damage as opposed to hiring a contractor to do so. If their preference is for me to obtain a quote from a contractor, I am prepared to do so). The service was poor and the only reliable response to our dissatisfaction would be a full reimbursement by Eagle Moving & Storage as a sign of good faith.

This brings the total amount of financial compensation request to $711 (piano, walls + reimbursement for service) to repair the damage caused to my prized possession, my home and faith in their service. I am certain that their business values its integrity in its service and how it's regarded. This would be an appropriate way of demonstrating their reliability. It is my hope that Eagle Moving & Storage will do the right thing and honour my request.

Business Response
In response to the complaint made by Mr. ****, we accepted the job from Mrs. **** on the phone. She was quoted our charges and in speaking with her she informed me that the stairwell at the delivery site had a large stairwell and one turn. When we arrived at the pickup location the customer was not present and only a young girl was there to let us in to remove the piano. As the clients were not present they could not sign our release waiver or accept any insurance program for the move. The piano was moved to the delivery location which was a condo. As the stairs were not as stated there was an issue with making a second turn. Rather than leaving the piano in the entrance way at the bottom of the stairs, attempts were made to get it around the corner. Unfortunately there was some minor damage to the piano and stairwell. I received an email from Mr. **** the following day. I called him and I discussed with him our company policies and limited liability. I had received two additional emails from Mr. **** but was unable to respond as I was away from the office for a couple of weeks. As this particular move did have some issues and misunderstandings we are prepared to make a one time compensation in the amount of $311.00, being $261.00 to repair the piano leg and $50.00 requested to touch up the hole and scratches on the wall. We feel that the delivery charge will stand as the piano was picked up and delivered as promised. We regret and dissatisfaction caused however it was our intention to please the customer by trying to get the piano to the upper level as promised.
If this is acceptable please be advised that I will be out of the country until January 8th at which time I would be happy to make compensation as per above.

01/07/2014Problems with Product / Service

Industry Comparison| Chart

Movers, Moving and Storage Companies, Senior Move Manager, Seniors Moving & Delivery Services, Piano Movers, Moving Assistance - Packing, Unpacking, Organizing, Moving Services-Labor & Materials, Office Movers, Professional Movers

Additional Information

top
BBB file opened: 07/03/2013Business started: 26/10/2009
Contact Information
Principal: Roger Reinhart
Business Category

Movers, Moving and Storage Companies, Senior Move Manager, Seniors Moving & Delivery Services, Piano Movers, Moving Assistance - Packing, Unpacking, Organizing, Moving Services-Labor & Materials, Office Movers, Professional Movers

LocationsX

1 Locations

  • 84 Hawkland Circle NW 

    Calgary, AB T3G 3R8(403) 371-6878

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Alberta & East Kootenays. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Eagle Moving and Storage is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Movers

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According to information in BBB files, this company is no longer in business.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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