BBB Business Review
BBB Accredited Business since 25/05/2011
Stepper Custom Homes Inc.
(403) 250-1033View Additional Phone Numbers101 - 120 Country Hills Landing NW, Calgary, AB T3K 5P3 Send email to Stepper Custom Homes Inc.www.stepperhomes.com
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Description
Stepper Custom Homes has been building new homes in Calgary and area since 1956.
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BBB Accreditation
A BBB Accredited Business since 25/05/2011
BBB has determined that Stepper Custom Homes Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Stepper Custom Homes Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Other | 1 |
| Problems with Product / Service | 3 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 4 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Murray Danyluk (Marketing & Communications Manager) Brenton Cox (VP Administration)Business Category
Home Builders, Green Construction Companies, Home Designers, Real Estate Developers, Construction Companies
Products & Services
The home sizes range from 1800 Sq. Ft. to 2500 Sq. Ft. with ability to customize the stock floor plans.
Service Area
Calgary and Surrounding Areas
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LocationsX
1 Locations
-
101 - 120 Country Hills Landing NW
Calgary, AB T3K 5P3(403) 250-1033Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Alberta & East Kootenays. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Stepper Custom Homes Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Home Builders
BBB Warns Spring Time Brings Home Improvement ScamsBuying An Unbuilt Home
Counterfeit Coupons Offer No Savings
Home Contractors: Tip-offs to Potential Rip-offs
Home Improvements
Land for Sale!
Storm Clean-up Schemes Cause Additional Heartache
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.