Business ProfileforDouglas Homes

This is in regard with the significant delay and unsatisfactory progress in the basement construction of my home. I entered a contract for sale and construction of home with Douglas Homes **** on ******** *** ****, included in the contract is the basement development. On ***** ** ****, the house was turnover to me with unfinished basement (Delay #1) The construction manager has stated during the possession that basement work will be completed within 60 days. On ***** **, the Cochrane site manager visited me and affirmed that 60 days is sufficient time to finish the work. On ***** ****, I requested for an update for the progress and completion date of the basement from the Site Supervisor - *******. There was no response. I asked the Warranty Coordinator for escalation since I'm not getting the response from the Site Supervisor. There's no escalation according to the Warranty coordinator and ******* Site Supervisor is the direct contact person (Delay #2) Until now, I'm still following up and I've attempted by all means of communication - call, voice message, text and email. Unfortunately, only yielded limited results/responses (Delay #3)There is lack of transparency and accountability in providing updates, and continuing delays. In addition, the substandard workmanship and deviations on the agreed upon specifications in the contract. Per your email, the bathtub "cracks", gaps and dents/damages are "designed" .The delays and lack of progress have caused severe inconvenience for myself and my family. To highlight my concerns and issues for the last 3 months: delayed timelines, lack of communication, poor workmanship.