BBB Business Review
BBB Accredited Business since 30/10/2009
The Granite Shop Inc.
Find a LocationPhone: (403) 235-5224Fax: (403) 203-70443656 - 61 Avenue SE, Calgary, AB T2C 2J3 Send email to The Granite Shop Inc.www.thegraniteshop.ca
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Description
Team of consultants will assist you through every step of your project beginning with a complimentary in home consultation, colour selection and digital layout through to final installation. Access to the largest selection of stone in Alberta.
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BBB Accreditation
A BBB Accredited Business since 30/10/2009
BBB has determined that The Granite Shop Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised The Granite Shop Inc.'s rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
City Licensing - CalgaryPO Box 2740, Station M
Calgary, ABT2P 4X1
(403) 268-5521
BBB records show a license number of 12551453 for this company, issued by City Licensing - Calgary.
Type: City Licence - CalgaryContact Information
Principal: Stuart Young (Owner/President) Mike Hassel (Vice President/Partner)Business Category
Granite Distributors, Counter Top Suppliers, Granite Counter Tops
Products & Services
The largest selection of granite slabs in Alberta with approximately 400 colors in granite and 250 colors of Silestone by Consantino and Caesarstone quartz.
Hours of Operation
Mon: 08:00 AM to 05:00 PMTue: 08:00 AM to 05:00 PMWed: 08:00 AM to 05:00 PMThu: 08:00 AM to 05:00 PMFri: 08:00 AM to 05:00 PMSat: 10:00 AM to 04:00 PMRefund and Exchange Policy
The Granite Shop warranty covers defects in material, fabrication and installation. This warranty applies only to granite or manufactured stone installed in its original location by The Granite Shop for a period of 5 years from its original purchase. This warranty is transferable to future owners of your home. If there are any defects in materials, fabrication or installation we will repair or replace the defect item with the same grade and quality of material as the original using an acceptable color match, accepting that there are natural variations in veining and color with natural stone.
LocationsX
2 Locations
-
3656 - 61 Avenue SE
Calgary, AB T2C 2J3Directions
-
8211 - 31 Street SE
Calgary, AB T2C 1H9Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Alberta & East Kootenays. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*The Granite Shop Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Granite Distributors
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.