BBB Business Review
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BBB Accredited Business since 18/03/2009
Rocket Renovations
(403) 244-0236Private Address, Calgary, AB T2H 0T9 Send email to Rocket Renovationswww.rocketrenovations.ca
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Description
Rocket Renovations is a family owned renovation company, operating in Calgary since 2005. Specializing in basement developments, kitchen remodeling, bathroom renovations, decks and fences. Free in-home estimates.
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BBB Accreditation
A BBB Accredited Business since 18/03/2009
BBB has determined that Rocket Renovations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Rocket Renovations' rating include:
- Length of time business has been operating.
Factors that raised Rocket Renovations' rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Other | 1 |
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 2 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: January 2007, AB
Contact Information
Principal: Jennifer Storm (Sec/Treasurer) David Storm (President)Business Category
General Contractors, Remodeling Services, Basement Remodelers, Home Addition Builders, Home Renovations, Kitchen and Bath - Design and Remodeling Companies
Products & Services
All residential renovations (interior and exterior). Specializing in basement developments, kitchen remodeling, bathroom renovations, decks and fences.
Refund and Exchange Policy
Rocket Renovations provides a 1 year comprehensive warranty on all our workmanship. No deposit is taken beforehand and you only pay for work that has been completed.
Service Area
Calgary
Alternate Business Names
Danger Island Construction Inc.Industry Tips
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LocationsX
1 Locations
-
Private Address
Calgary, AB T2H 0T9Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Alberta & East Kootenays. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Rocket Renovations is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for General Contractors
BBB Warns Spring Time Brings Home Improvement ScamsHome Contractors: Tip-offs to Potential Rip-offs
Home Improvements
Safe & Sound: Securing Your Home
Winterizing Your Home
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.