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Consumer Complaints

BBB Accredited Business since 08/03/2011

Builder's Channel

Phone: (403) 320-6922Fax: (403) 329-4027

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/06/2015Problems with Product / Service | Read Complaint Details
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Complaint
This Co. was contacted by Belfor Property Restoration numerous times.June 3/2015 June 10 &23.Each time we were told they would be in touch with a day or so.Finally July 13 we called Belfor again. Later that day ***** from Builder's Channel called & said they would be here to do the repair of standing water in our eave-troughs that afternoon or first thing in the a.m. 9:30 next a.m. I called ***** & he said we were not his only job to do , but would be here in an hour. Well they still haven't arrived or called & won't return calls.I told Belfor I was contacting BBB.

Desired Settlement
I have not been in a big rush to have this done. I took Builder's Channel at their word when they were coming, as I'm sure Belfor did as well.I just want the job done & done right, not a bunch of insulting lies. They asked if I was going to be home, so I have been here waiting & no word from anyone.

Industry Comparison| Chart

General Contractors, Eavestroughs, Siding Contractors, Home Renovations-Exterior, Contractors-Interiors

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.