Complaint 4 Star charges a flat fee of $61.95 to show up at your house which they did tell me when I booked them. When he arrived, I told the service rep what the problem was. The service rep (who was very polite) proceeded to tell me that they also charge an automatic flat fee of $252.00 to do an analysis to determine the source of the problem.At that point I sent him away because I knew what the problem was, I just wanted it fixed by a Certified Electrician.I phoned them to complain but they basically ignored it. It would cost anyone $311.00 plus GST before any work was even started.Had I known that up front I would not have booked them at all and saved the $61.95 call fee. I had another Certified Electrical Company fix it for $150.00 including Parts and labour. I've been in the property management business a long time and Companies like 4Star need to be called on this as it is a shameful practise.
Desired Settlement Return of the $61.95 at minimum.What I really want is for 4 Star to also tell people AT TIME OF BOOKING about the $252.00 diagnosis fee and that it will cost $311.00 before they start any work.
Business Response Contact Name and Title: ****** ****** - GM Contact Phone: XXX-XXX-XXXX Contact Email: *******@4starelectric.com I spoke to *** ******* today and provided a refund for 61.95 to his Visa Card. It's unfortunate that I am only hearing about this concern today. The appointment was set up on December 10, 2013. I let *** know that I am always available to speak with if he has any questions or concerns down the road. I confirmed with *** that he was satisfied with my call and the discussion we had today and was OK to close this claim. Thank you.
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