Good Morning. On June 23rd, 2015, I contracted ***** **** from Madhatter Concrete Services to pour a 25' concrete sidewalk from the house to the garage. The starting date was confirmed to be June 30th at 8:00 am. When nobody had shown up by 11:00 am, I texted ***** to get an update. *****'s response was: change of plans, we'll be there tomorrow at 8:00 am. I was naturally disappointed as I had cleared my day to be available to the crew. The crew finally arrived at 10:00 am, June 30th. The work was done, and completed sometime before 2:00 pm. (I had to leave around 12:00 pm and returned to the house at 2:00 pm). Shortly after 2:00 pm, I received a call from ***** demanding to be paid in full. As the concrete had just been poured, and the wooden forms were still in place, I refused to pay until the job was completed. ***** became very aggressive and intimidating. I therefore offered to pay half that day, and half when the job was completed. ***** refused and we settled on July 2nd, when the forms were removed, the gaps between the soil and the cement were filled and the cement was sealed. ***** and his son, ****, arrived as scheduled July 2nd, removed the forms and demanded payment. I hesitated as the edges of the cement was not sealed and the soil was not replaced. They assured me they would be back that evening at 6:00 pm, so I paid them in full and in cash. I have reached out to ***** and **** several times since then, with absolutely no response. I now ask for your help in getting this matter resolved as the only reason I had this job done, is my 90 year old father is coming to Calgary for a visit, and I wanted him to walk with ease from the house to the garage. Thank you in advance for your help in resolving this matter.
I would like for the sides of the cement to be sealed and the soil to be replaced as ***** had promised.
Contact Name and Title: ****** ****,Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***************************
Good afternoon,thanks for forwarding this complaint.
I like reading good stories and other peoples versions of what really happens in these type of cases. As stated by the customer my company showed up on the day and put in a new sidewalk as agreed. The work was done efficiently and properly and the site was cleaned up afterwards all as agreed. When the customer refused to pay once the work was done ,i may have sounded a little aggressive because i was expecting to be paid as we had agreed.
For some reason some people dont understand with concrete that the job is complete once the finishing is done. When you hire a plumber to fix the toilet, you dont get to poop for a week to make sure it works before you pay the plumber, you pay him when hes done.
When this job was agreed to, at no time was replacing sod or dirt after the forms are removed was discussed or agreed to, this is a courtesy that we provide to give the finished look. It had become quite obvious that courtesy was not been reciprocated as we were not paid when promised so the fact the customer has to buy a $2 bag of dirt to finish seems acceptable.
As far as sealing the sidewalk, it was done rite after the pour. The sides dont get done because there in side the forms and never get done.
After reading this complaint and seeing all the exaggeration in the times and all the fact that the customer tried to change the times for delivery of the concrete to meet her schedule instead of mine, the guy doing the work, and then had called the concrete company and suggested cancelling on the pour day because we were not standing on here door step at the stroke of 8 in the morning.
Im sorry but there is no resolution other than saying thanks for the work and good luck with your sidewalk.