BBB Business Review

BBB Accredited Business since 21/01/1985

Albern Coins Ltd.

Phone: (403) 276-8938Fax: (403) 276-5415View Additional Phone Numbers1615 Centre St N, CalgaryAB T2E 2S2 Send email to Albern Coins Ltd.

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BBB Accreditation

A BBB Accredited Business since 21/01/1985

BBB has determined that Albern Coins Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Albern Coins Ltd.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Albern Coins Ltd.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/12/2015Advertising / Sales Issues | Read Complaint Details

I have had an account with Albern Couns for 10-15 years (customer #XXXXXXXXX) Many transactions have been made with the old management.
Invoice#XXXXX and invoice #XXXXXXX made on March 27, 2014 and November 30, 2013. Were purchases of a total 4 maple leafs (gold)

I tried to sell 1 gold maple leaf on or about June 2014. I was told by ***** ***** that the coin was damaged I told him that I has purchased said coun a few months ago from Albern. An arguement insued adn I was told to leave the store. I went across the street and sold the coin at fair value.

On January 27, 2015 I returned to Albern Coins with another gold Maple Leaf for sale. I returned only because I wanted US dollars. I stodd in line for about 10 minutes and go the same ***** *****. I was respectful and received the same word for word story that the coin looked a little "rough" and it has to be valeud as scrap. The coin was in the same condition it was in when I purchased it! Please note the receipt #XXXXX.

The shop was fairly crowded - I doubt anyone was buying/selling gold mapeleafs. Were they getting short changed too?

Desired Settlement
Like a $40.00 dollar refund.

Business Response
Re: ****** *****, Case #XXXXXXX

The standards on Gold Maple Leafs have changed over the past years. Any coins that have any scratches or have t are considered to be in rough shape cannot be purchased at full price as we cannot resell them to the public. We inspect each coin before selling them to customers to ensure they are in good condition, if not we sell them at a reduced price. I do not know how the coins were treated while in the possession of Mr. *****. No argument was started at our end, we simply stated the facts and Mr. ***** was not happy with them, under no circumstances was he asked to leave the store.

Consumer Response
(The consumer indicated he/she did not accept the response from the business.)
Mr. Keith Brown of Albern Coins was a thief but is now a liar!
All three gold ML's were bought on Nov 30, 2013 at Albern's (Inv. XXXXXXXXXX). They came in a cylinder plastic case. The first ML was sold on March 27, XXXXXX at SPOT to Albern's *** ******** (Receipt XXXXX). The second ML tried to be sold to *** ******** on or about June 2014. He stated it was damagedan argument ensued and I was asked to leave the sore immediately. I walked across the street and sold it at SPOT! Third ML was sold to *** ******** at Albern Coins. I wanted to set him up and he did not disappoint. I wanted to get a receipt (#XXXXX) showing the "scrap' on the receipt. That transaction was on January 27, 2015.

Having had an account for more than 15 years and knowing *** as well as I did, I was disgusted by my treatment with *** ********* *** **** should be notified of this man.

Industry Comparison| Chart

Coin Dealers and Supply Companies, Precious, Semi-Precious & Synthetic, Gold Buyers, Foreign Exchange Brokers

Additional Information

BBB file opened: 01/01/1985Business started: 15/02/1964
Contact Information
Principal: Keith Brown (General Manager)
Business Category

Coin Dealers and Supply Companies, Precious, Semi-Precious & Synthetic, Gold Buyers, Foreign Exchange Brokers

Alternate Business Names
Albern Coins & Foreign Exchange Ltd.
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

Customer Review Rating plus BBB Rating Summary

Albern Coins Ltd. has received 3.7 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Albern Coins Ltd.

1615 Centre St N

Calgary, AB T2E 2S2

To | From


1 Locations

  • 1615 Centre St N 

    Calgary, AB T2E 2S2(800) 661-1167
    (403) 276-8938

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Alberta & East Kootenays. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Albern Coins Ltd. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (800) 661-1167

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Coin Dealers and Supply Companies


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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