BBB Business Review
BBB Accredited Business since 21/06/2006
Lexus of Calgary
Phone: (403) 225-3987Fax: (403) 250-494122 Heritage Meadows Road SE, Calgary, AB T2H 3C1concierge@lexusofcalgary.comwww.lexusofcalgary.com
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BBB Accreditation
A BBB Accredited Business since 21/06/2006
BBB has determined that Lexus of Calgary meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Lexus of Calgary's rating include:
- Length of time business has been operating.
Factors that raised Lexus of Calgary's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 1 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 3 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alberta Motor Vehicle Industry Council#303, 9945 - 50 Street
Edmonton, ABT6A 0L4
(877) 979-8100
http://www.amvic.org
BBB records show a license number of 1018713 for this company, issued by Alberta Motor Vehicle Industry Council. Their web address is http://www.amvic.org. The expiration date of this license is 10/31/2012.
Type: Alberta Motor Vehicles Industry CouncilContact Information
Primary Contact: Glen Rumpel (Owner) Kevin Olfert (General Manager)Business Category
Car Dealerships, Hybrid Vehicle Dealers, Used Car Dealerships, Auto Repair Services
Industry Tips
BBB Teams with J.D. Power and Associates to Boost Value of Information Available to Car BuyersBuying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Millions Expected to Heat up the Holiday Season with Auto Purchases
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
LocationsX
1 Locations
-
22 Heritage Meadows Road SE
Calgary, AB T2H 3C1(403) 225-3987Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Alberta & East Kootenays. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Lexus of Calgary is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Car Dealerships
BBB Teams with J.D. Power and Associates to Boost Value of Information Available to Car BuyersBuying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Millions Expected to Heat up the Holiday Season with Auto Purchases
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.