I purchased a Toyota Rav4 (used) vehicle from Eastside Kia Motors on November 26, 2014 and it is about this vehicle's price we agreed upon and the price they actually charged me, made me write this complaint.
I first saw this vehicle for sale at this dealership on Nov 5 and visited them the next day. Their asking price was 26,688 I sat with a salesman (whose name I've forgotten) and offered him $21,000 plus taxes and fees. He went to see his manager who did not approve.
The next day, Nov 7, a salesperson named ****** ******* gave me a call and asked me to come to the dealership and see him and that he will give me a good deal. I met him in the afternoon on Nov 8 and honestly told him that I badly needed a four-wheel drive car as I work as Security and had to go to different sites and it was not easy with my small car specially in winter ahead. After a long discussion he lowered his demand to $24,000 and I raised my offer to $23,000 but we could not reach a mutually acceptable price.
On Nov 13 on my way to work I see the vehicle still not sold and parked there, called Eastside Kia Motors and the reception transferred me to a salesperson named **** I asked him if it was the same vehicle. He confirmed and gave me his cell phone number and asked me to see him sometime we may reach a deal.
On Nov 15 I called him and told him that I'll see him tomorrow. The next day I went there along with a friend and found ****** in the front, told him that we were here for the same vehicle but had an appointment with **** and would like to see him. He didn't like it but told us to wait in the hallway and **** will come talk to you. After waiting for 25 minutes I called ****'s cell number and told him that we were waiting for him. He sounded like he didn't know about us but came to us immediately then went to manager's room and came back and told us to wait. After another 20 minutes wait received a call from home and had to leave urgently without meeting ****.
On Nov 21 receive a text message from another salesperson named ** saying that there was a sale event on Sat, on Sat Nov 22 I go see ** but could not close the deal as I told him that my offer of $23,000 was final.
On Nov 25 i talked to my friend **** **i about this vehicle and told him the whole story. He called Eastside Kia and talked to ****** who agreed on $23,000 base plus taxes and fees and gave appointment for 4:15 PM the next day. We both went there at the appointment time. ****** did some calculations and went inside to see the manager and came back after 20 minutes.
He told us that the total after adding AMVIC fee+admin fee+GST etc will be $25,388. We asked him to have a one-way remote starter installed then he said that with the remote the total price will be 25,500. We agreed at this price and told him that we'll pay $4,500 down and $21,000 financing.
He took us to the financing lady, I clearly told her that the total was $25,500 and we will pay $4,500 as down-payment and wanted a financing for $21,000. She confirmed these numbers.
****** asked me to pay $2,500 of the down payment which I immediately did using my debit card. He told us to come pick up the car on Friday. Due to bad weather I could not manage to there on Friday instead I went there on Saturday, ****** had a lot of papers ready for me to sign which I did with the help of ****** as I didn't have my reader glasses on me. I drove the car home.
On Sunday while filing my copies of paperwork, I was shocked to see that instead of a total price of $25,500 they had charged me $27,385. Instantly I went to **** **i who found out that they had started with $25,500 sale price and added everything again which is definitely by mistake.
The next day, Monday Dec 1, **** and I go there and see ****** and very politely show him the error. ****** takes the paperwork and goes to see his manager, after a few minutes comes back and takes us to manager's office. The manager was emotionally charged and started yelling at us saying you think we are ***** and cheating. I politely tell him sir we did not say anything like that, we just say that there's a typo or a clerical mistake as the deal was done at $23,000 and after adding all taxes, fees, and cost of a remote starter the final total was $25,500. Instead, your staff has started from $25,500 and added everything again to make it $27,385. But he kept yelling at us and started threatening me that he will have my security license cancelled and will call Police which he did and when the Police came they just sat with them in their office and came out to tell us that we two are out of bound and when we tried to explain the Police just gave us a shut up call and asked to leave immediately and go to court.
I am 62 years old, a refugee in Canada, working in a security company could not afford a lawyer and courts expenses so just kept quiet until yesterday when someone told me of your organisation and that you may be of help.
Thank you very much for time and consideration.
$27,385 - $25,500 = $1,885.
Also if they could tell me my fault that they humiliated me, pushed me and pushed a door at me.
To Whom It May Concern:
Eastside Kia is in disagreement with Mr. ****** regarding the events of his purchase.
1. His vehicle was purchased and negotiated as selling price plus fees and taxes, which is the way he presented his offer. At no time was an "all in price" discussed or implied. The final offer was agreed at $25,500 plus tax and fees. The payment he signed and initialed reflected this price.
2. When Mr. ****** picked up the vehicle, our business manager fully reviewed two documents which reconfirmed the price. She reviewed a completely itemized bill of sale which gave the total price of $23,385 to finance after his $4000 down payment. These numbers match his conditional sales agreement contract. Mr. ****** signed and initialed both of these documents.
3. Mr. ****** came to Eastside Kia on Monday Dec 1st. Several of my staff were witness to Mr. ****** being rude to my staff and pushed a member of my sales team. Both he and his friend made personal accusations and insults to Sales Manager. The police were called because Mr. ****** refused to leave. We issued to Mr. ****** a letter informing him that he is no longer allowed on the premises of Eastside Kia or he will be charged with trespassing.
4. On December 4th, our General Sales Manager contacted Mr. ******. As a sign of good will and customer service, he offered Mr. ****** $350 service or cash credit which Mr. ****** verbally agreed to. He did not show up at the agreed upon time to pick up the $350.00. Our GSM emailed him that we now consider this matter closed.
In light of the fact that Mr. ****** signed a Bill of Sale and Conditional Sales Agreement Contract that clearly outline the pricing, Eastside Kia will be making no refund to Mr. ******.