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Find a Location

Country Hills Toyota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCountry Hills Toyota

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.29/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    20 Freeport Landing NE, Calgary, AB T3J 5H6
    BBB File Opened:
    9/11/2004
    Years in Business:
    19
    Business Started:
    1/11/2004
    Business Started Locally:
    15/10/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Jim Jiwani, President/Owner
    • Farlee Faunchuk, General Manager
    • Steve Mckenzie, Service Manager
    • Brian Schmidt
    Contact Information

    Principal

    • Farlee Faunchuk, General Manager
    • Brian Schmidt

    Customer Contact

    • Brian Schmidt
    Additional Contact Information

    Fax Numbers

    • (403) 290-1110
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    30/11/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    So I purchased a used vechile at ******** Toyota in ******* ** in June 2020, in February 2020 Toyota ****** issued a paint extended warranty regarding a paint problem at the factory. I was not notified of this problem when I purchased the vehicle. A year after having the vehicle paint started flaking in huge areas so I googled my ************ & found out that my year had paint problems which was brought to Toyota ******* attention in February 2020. I called ***************************** got it in last year to fix the areas where the paint came off. Fast forward to this year paint coming off on multiple areas again, so I bring to the original dealership 3 months ago & they say to me it was a one time fix & advice me to call Toyota ****** so I call them, they tell me to go back to Country Hills Toyota & discuss issue with them. 2 weeks ago I go to Country Hills Toyota & speak to a service employee I tell him about my situation & the fact that Toyota ****** is claiming its only a one time fix which I never got any paper work stating this are verbal communication. The service employee talks to his manager & tells me they will fix my ********* not a one time thing. They send me to South Pointe Toyota for an estimate last ***************************** call me & say Toyota ****** has turned down the repair, I asked them how much the repair was & they said $10000. So essentially I was sold a vehicle that had a factory paint problem which was never addressed at time of purchase, and the fact that my car has depreciated in a value of $10000 for something that was not my fault. The fact the employee 2 weeks ago said that they would fix ******** back tracking I find it to be malpractice, also the original sale I feel like I was mislead into a purchase. I dont think to many people would buy a vehicle knowing these problems that it had, and the fact that it needs $10000 worth of work for something that was out of my control. Hopefully I can get this resolved. Thank you
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David F

    1 star

    18/01/2024

    The "free oil change" now costs almost $200....but the oil change is free!? The service guy tried to tell me that it has always been like that. His nose grew while speaking. Brought my ********** in with a minor leak ( which they had found). They fixed it and then it had a major leak! All it cost was over $3000 and a month in the shop. If I could give them a zero I would.

    Local BBB

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